Michael M.
The faxing part gets 5 stars
The faxing part gets 5 stars. The service costs is less than others who charge more, in some cases significantly more. However, their policy of not allowing you to port your number gets 1 star. A person may have widely distributed their fax number. It is a significant cost to redistribute a new number. I consider it wrong that they have this policy. So, if you don’t care about this, I recommend them. But if you do care, find a different company for your fax needs.
Response from Toucan FaxOct 8, 2025
Hello Michael! Thank you for your feedback and we apologize for any confusion here. Per our Terms of Service, you can easily PORT IN and PORT OUT your fax number(s) with Toucan! Please make sure your account is active during the porting process to ensure a seamless transition. We also contacted you via email to clarify the situation. As always, we take pride in our customer support, and our team is always here to help. Feel free to send us an email at [email protected] if you ever have any questions or need anything in the future. All the best!