Toto USAReviews of totousa.com

I purchased two new TOTO Drake 1.28 GPF Toilets at my local plumbing supply and had my plumber install them. The first week I had to replace both tank water supply valves because they would not shut off. After that the flush valves on both toilets started failing. I called TOTO USA and asked what was going on. They said they would send me two new tanks. They did that fairly quickly (2-3 days) and I installed those. Unfortunately that did not solve the problem. The flush valves on those began failing. I called TOTO USA again and insisted they had a design or manufacturing flaw with these. They finally admitted they did have an issue. This time they sent me two new flush valves that are supposed to work. I have installed these and so far so good. Only time will tell. Not what I would have expected from TOTO USA.

I must updat the review below, My issues got escalated to level 2, and this was a night and day experience, I now have a new toilet in hand, delivered in short order. This company, has gone downhill significantly, the younger managers don't care about quality, customer sevice, customer needs. It is all about shaving pennies at anycost to get the next big bonus or promotion. I have had 3 toto toilets, the 1st was excellent, the 2nd had the seat holes off centre. The 3rd was not as adverised, the pics on their site do not show that the toilet has a bidet hole and is covered by an included seat that is just garbage compared to a Kohler. The Cefiontec glaze does not work as advertised. So to get help was a nightmare, I purchased through Woolsley in Brantford canada, that took about 4 months to get, the admitted it was their fault, but what I got was not as ordered, So on to toto customer service, Got an agent, wanted more info, sent invoice wanted more so sent pics then wanted pics of part number, so had to remove the toilet to get them. Trying to follow up and the direct line was never answered nor were my emails, phone messages not answered. had to call the general number and get patched throug via someone else, When I asked if mails were rec'd the answer was always, oh in my spam folder, but this is a direct reply to an email, then the story was too many pics go to spam. Then I made a mistake and told them a round would work as that what was there rather than the elongated I had. The round is not good. The glaze on the replacement was better but still not as advertised. When the sent the replacement it was sent to my previous address, not the current one listed with this claim, I see that as a straight up FU. Dealing with these people is just not worth it, I have ordered a Kholer to replace it and TOTO will never see me or get a good word like they used to. Do not recommend at all, stay away, stay far away.