ToteBagFactoryReviews of totebagfactory.com

After my previous very positive review, I'm sad to have to write this updated one. I loved these bags, but sadly, my last order of them will be my final order. I understand that sellers have to pass on tariffs in the form of price increases, but tote bag factory repeatedly reminded customers that prices would increase on Monday Sept. 1 and then they actually increased them on Sunday 8/31 (as I was still filling my cart to get a large order in before the price increases). I wrote to them -- with screenshots-- on Sunday to show that the system seems to be jumping the gun with the significant price jumps and they responded right away to say that they will NOT honor the prices through Sept. 1 as they had promised. This is INCREDIBLY dishonest and, even if I would have paid the new prices, I will not do business with a dishonest company.

Looking for totes to heat press, found Totebagfactory and read the reviews, many reviews about bags melting, not one or two but 30 to 40. So, I reach out to Matt at Customer support and question the melting reviews and he sends me an email - see below. From Matt with Totebagfactory I understand your concern regarding the reviews about the melting issue with the bag. It is important to note that the bags I provided are designed for sublimation, and if the incorrect temperature or application method is used during the process, it may lead to melting. Matt Customer Representative ToteBagFactory Toll: (888) TOTE-BAG / (888) 510-9081 So, i purchased two bags to try and of course they melted and ruined my heat press just like the reviews. I get Matt back on the line and he tells me they don't take used product back and they don't refund shipping, so much for the BS on the site regarding "Easy Returns". So Matt lied to me and scammed me out of a couple of cheap totes that were not cheap to buy. I basically need to eat these two totes and purchase a new heat plate for my press. You are crazy if you purchase from this company.

The product was much smaller than stated on their website. Customer service was rude and said - deviations are to be expected. I wasted my time and money on these bags. I would not recommend this company for your event and conference needs.

As someone who needed a reliable solution for urgent bag delivery, Totebagfactory presented itself as a beacon of hope with its promise of timely service. Unfortunately, what ensued was nothing short of a disaster, leaving me in a state of frustration and disbelief. My ordeal began with the allure of their promised delivery window, stretching from April 28th to May 2nd. With a pressing need for the bags, I eagerly placed my order, only to find myself trapped in a labyrinth of incompetence and negligence. Firstly, the USPS tracking number provided proved to be utterly futile, failing to offer any insight into the whereabouts of my order. Attempting to seek clarification, I discovered the stark reality of Totebagfactory's customer service limitations - no phone support, just the sterile void of email and chat. After multiple futile attempts at contact, I was finally informed that my order had been lost. A disheartening blow, made worse by their feeble excuse of encountering "customs issues." Frankly, the incompetence displayed in handling such a seemingly straightforward task - shipping bags from the US to Canada - is unfathomable. The repercussions of their ineptitude didn't end there. As my client's patience waned, so did their interest in the bags, leading to the cancellation of the order. Seeking a semblance of control in this chaotic ordeal, I attempted to cancel the order on May 5th, only to be met with a cold refusal. Return, they said, was my only recourse. Upon finally receiving the items on May 6th, I was greeted with yet another unwelcome surprise. To add insult to injury, I was informed of a $14.25 USD charge for the return label, a bitter pill to swallow considering the circumstances. What's more, the proposed refund amount was a cruel mockery, excluding the exorbitant shipping fee that rivaled the cost of the products themselves. In conclusion, Totebagfactory's abysmal customer service and logistical failures have left me not only empty-handed but also significantly out of pocket. To anyone considering their services, especially those residing in Canada, I implore you to heed this cautionary tale and seek alternatives. Save yourself the headache, the heartache, and the hefty fees - Totebagfactory is a gamble not worth taking.

Would rate zero stars if I could. I would rate zero stars if possible, it took around 3+ months for the tote bags to arrive and when I contacted customer service, they would either ghost me or respond with a vague “we will contact the relevant departments.” After 5 months of no contact on their part, they finally sent a “replacement” (replacing nothing) order that finally arrived. It took around 24+ emails of back and forth where I had to constantly remind them to deliver the totebags, absolutely unbelievable. On top of that, after I left a bad review on their website, they took it down! DO NOT GET SCAMMED, I would never trust bulk orders from them, just in case it never shows up. Overall, customer service is abysmal, they remove bad reviews on their site. DO NOT GET SCAMMED.

Ordered my bags with the 1-5 business days delivery window for a two weekend event. Bags taking longer to ship and customer service is no help. Not only are they no help but they’re rude. They didn’t offer any expedited shipment for their mistakes on their part. They just told me if the tote bags don’t make it by the second weekend (I already missed one weekend due to their incompetency), I can just return it. Obviously I would return it if I don’t need it anymore, why would someone state the obvious. Never ordering from them again.

Tote Bag Factory lost my trust in them and I decided to take my business elsewhere. I have been a customer of TBF for several months with several transactions reordering the same bag/ custom design as inventory for my clothing line. The first few orders were OK with some minor issues here and there but with my last order things went bad (really bad). Tote Bag Factory sent me the wrong bags TWICE. First they sent me the wrong order entirely, they shipped me someone else's order and I had to spend hours of my own time trying to fix Tote Bag Factories mistake. Then when my actual order that I designed finally arrived it was the wrong bags AGAIN. At least it was the design I submitted but it was printed on a different bag that is less quality resulting in a botched print job that has the wrong colors and is less legible. It looks like a knock off version of the real bag I reordered and was expecting. I called TBF and told them it was the wrong bags again the minute that I received them. I sent them pictures and they said they would submit a claim immediately. They didn't file a claim until 5 days later when I made it clear that I need these tote bags by a certain deadline. The claims department gave me the runaround for days, gaslighting me acting like there is no real issue. They stated the reason the Totes are different is because they have a new manufacturer... How can this company sell the same exact model for a "REORDER" when there is clearly a difference in size, color, texture, quality, country of origin, and care instructions on the tag. They said they would not refund me or even try to replace the totes with ones that resemble the quality of my previous orders. I have certain standards serving my customers and it's not right to start delivering an inferior quality product all of a sudden. You would think Tote Bag Factory would share the same values for their business but it's clear they don't.