totalbyverizon.comReviews of totalbyverizon.com

Elderly mothers phone was deactivated too soon! Switching from my total Verizon to Consumer Cellular thought I was ordering to SIM cards but one was an eSIM which happened to be my elderly mothers. So my mother has no communication know during a snow storm and I'm 15 miles from her. Consumer Cellular was great and gave me the account # and transfer pin to transfer line back to Verizon. I wanted to activate both lines at the same time. Verizon was very unhelpful 1st they told me the # didn't exist and the agent was ready to hang up and I had to explain again that I had account # and pin#. So after processing toid me it would take 24 hrs?? No way to expedite?? Should have explained before he did it it would take that long? Don't understand how it took 2 minutes to activate to Consumer Cellular but going back to Verizon 24 hrs?? Glad I'm leaving Verizon! The original reason for leaving Verizon was unable to pay bill for the past 2 months through their app? Had to purchase through Walmart! And waiting for customer service is ridiculous and I'm sorry can't understand their agents due to language barriers? Consumer Cellular no wait and I called them 4 times!! I understand that my 2 account doesn't affect Verizon but have some compassion! Especially for the elderly! Glad I found Consumer Cellular they went out of their way to help! Consumer Cellular agent even contacted a supervisor to expedite the transaction! I would give Verizon 0 stars if I could! I had even switched my Internet from them years ago because nothing but issues? No issues with new carrier!

This is seemingly a good price for the service, HOWEVER, I'd rather use a pigeon to send letters than EVER talk to customer service again. It would take less time and be wayyyy less frustrating. I'm convinced after 3 hours of talking to them I'm more capable of doing their job. Incompetent to the point of it feeling like the twilight zone. I wish their customer service could legitimately lose their jobs. THANKS! For nothing.

I bought a prepaid sim card and airtime. I spent about 3hrs on the phone trying to get it activated. They said they can't find the sim card in their system then said it won't activate when they did find it. Nobody knows what they are doing or how I can get a refund!

I bought a Total prepaid phone through Verizon. It has been a nightmare. I have been without a working phone for 48 hours and have spent hours trying to problem solve. Finally decided to return the phone because no one could help me resolve the issue. Total was going to try to charge me a fee to unlock my phone.

After just 6 weeks you quickly SUCK! Can't get timely customer service. You took 1,000 points, but didn't give me my extra data! Visible and Total SUCK!

‘Rachel’. was very rude. She acted as if she could not hear me having me repeat my email several times after already sending e an email a few minutes earlier. She did not want to give e a transfer pin and said she would send it in an hour……trash

My wife n I have used Total wireless for several years. Service is excellent. Verizon recently bought the total network. From the very first month. Minor increases went into effect. The most notable being a 28day billing cycle. That provides Verizon with 13payments a year instead of 12. They also don't mind billing 1 person for 2 lines of service for 1 number. If you choose Total, be wary.

Because of a store employee not know what he was going I ported over my phones I came for a promo and I got pretty much scammed stay way from this place customer service is useless they can't help apparently their stores are 3rd party and they are not responsible for thier actions even though they sell their plans