TOSOT DirectReviews of tosotdirect.com

It has been great with all this hot weather this summer I’m from Vermont and the only problem is that efficiency of Vermont won’t give me a rebate on it because it’s not on there list . But overall it’s been great easy to in stall

After some research I ordered the model with the ERV which no other manufacturer seems to have, at least at the time I ordered the unit. I ordered direct from Tosot and delivery was quick and right to my garage door. As every install conditions are different mine was pretty cut and dry, outdoor unit was installed right behind the wall of the indoor unit. I cut the line set to the min length and flared the ends. If it wasn't for the drilling into concrete I would have been done in 3 hours at most. I would recommend getting a pump to remove and moisture from the system prior to releasing the charge. All in all, easy to install and works great!

Just installed 2 of the 3-Ton Central Ducted units for my Fmaily, 1 think i love is that really caught my attention when i received it was the Filter Houseing was built into the unit, and not something extra that i had to account and install myself. Another + that i never thought about is the connections to the King Valves, its all Compression elimanting the need of having to Braze near the Valves. Something as simple as these 2 things makes the Install so much better. I did add a Line Surge Protector just for my self knowing how sensitive electronics are nowadays, better peace of mind. Will definatly be my Go to for INVERTER systems.

Over the past two years, I’ve purchased three Tosot Mini-Split Air Conditioners, and I continue to be impressed by their quality and affordability. I installed all three units myself, and each setup was smooth and straightforward—definitely DIY-friendly. One unit did stop working after a couple of weeks, but Tosot’s customer service was exceptional. They responded promptly, diagnosed the issue accurately, and resolved it to my complete satisfaction—all at no cost. Overall, I’m genuinely pleased with the performance of all three units and especially grateful for Tosot’s outstanding support. I recommend Tosot to friends and anyone looking for a reliable, high-quality mini-split AC system that’s DIY-friendly and backed by great service.

I had a problem after a DIY installation of the TOSOT 24,000 BTU 240 V mini-split. The unit would not respond to the remote control commands and seemed dead. I contacted TOSOT support and they got back to me right away with a request for information and pictures of my wiring connections. Support quickly got back to me with the fix and it worked right away and my unit is now cooling very well. Thanks TOSOT support!

In December of 2024 I purchased a TOSOT 30K dual zone mini split from TOSOT DIRECT. The unit arrived promptly and I braved the cold to install it, replacing an older system. I immediately saw a large decrease in my electric bill and the new TOSOT unit worked flawlessly. I found the folks at TOSOT DIRECT great to work with and prompt to answer any questions for wonderful customer support. I have just ordered and received my second TOSOT mini split , a Cosmos 36K single zone and look forward to installing it in my garage. TOSOT ROCKS!!!.

So far my experience is great! Ordering went smoothly and customer service even changed the RV AC color for me after I placed the order. Shipping was fast, but I was surprised the large RV AC unit was not packed better. However, despite box damage, the AC Heat Pump unit was in good shape. TBD on how well it works once it is installed.

Excellent customer service. Have several units and all work fine. Had one with issues and it was replaced at no charge. Mason is great to deal with. They stand behind their product.