TOSOT DirectTOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 65 reviews with 5 stars · Clear filters
Bruce
I installed a Twin Air Handler Tosot 18K Mini Split in my garage. It’s a 4 car garage, which I insulated very well. They now keep it very cool, even when it is 93 outside! Super quiet, controlled by my iPhone. Love them!!
Larry B.
I purchased a dual zone mini split from TOSOT and am thoroughly pleased with its performance. After installation was initially completed, one zone wouldn’t cool but the other would. I wrote to the TOSOT Direct team and they replied back the next business day with a solution. I forwarded their solution (which was a simple rearrangement made to the wiring) to my HVAC installer. Two days after the TOSOT Direct support team emailed me their solution, they contacted me again just to make sure everything was working. That is really great customer service. Thanks TOSOT and their support team!
Sultan
Great customer service delivery was on time
BruceandLinda C.
I have installed 2 separate mini-splits and they have been one of the very best improvements to our home. They are quiet, efficient and they look good on the wall. I put one in our bedroom so I don't have to cool the whole house at night, and now we sleep even better.
dale P.
Pulling a vacuum on the lines was alpy simpler than what the YouTube video people have shown. The lines have a Schrader valve which prevents the vacuum from escaping when removing the lines. None of the YouTube videos revealed that.
JB
We couldn't get a 220v circuit to where we had our cooling problem (back bedroom). So, we bought the 115v, 9000btu version. I was leery of so small of a unit. We were able to install it ourselves after viewing numerous U-Tube videos. Super quiet and cools this problem room really good. We got a "free" mounting bracket for the outside unit. This required some reinforcing as it was a bit flimsy.
Pete G.
1200 btu x 2 Hello, Recently I purchased two 1200 btu mini splits . One of the two outdoor unuts had a compressor malfunction and I notified customer service. Mason with customer service has been very helpful and after several e-mails trying to correct the problem he decided to send me a replacement outdoor unit. Ive been very happy with the one unit that is working and am looking forward to getting the second unit back up and running. Tosots customer service was both freindly and fair and they wasted no time getting this issue resolved for me. In the near future Ill be purchasing a third unit. Im really liking the concept of no air ducts and these units are both quite and efficient. I very much appreciate the fact they are standing by their product and everyone I have dealt with has been freindly, fair and very helpful. I highly recommend this company and product. Thanks, Pete Grady
JEFF D.
Works great in keeping my shop cool. 105 outside and 72 inside. Straight forward installation, I wish it had a template for mounting the inside unit but using a tape measure you can make it work. Electrical and copper lines were easy as well. Overall took 4 hours total.
