TOSOT DirectTOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Robert B.
So far I'm happy with the product, especially for the price. While the manual is light on some of the details, watching a few youtube videos goes a long way to making the install easy. I had no issues with the install but after a couple of days I got an L3 error. Tosot support was fantastic and walked me though troubleshooting, clearing the error, and answering questions I had about the app and remote. They were friendly and helpful.
A Texas R.
I ordered a mini-split from TosotDirect. Packaging & delivery were both excellent. The features offered in the TOSOT mini-split products were a step ahead of the competition in terms of value. As my unit was recently installed, I cannot judge either reliability or durability yet.
cat D.
I bought a 1200btu mini split and performed the install myself. I did as much research as possible, bought the equipment needed to perform the install, and the device worked well for about 2-3 days. After that the unit was showing a code that there was a refrigerant leak. I called a professional to come out and look over the system. He wasn't able to find the leak but verified that it was indeed low on refrigerant. I was then told it would cost an additional $200 to do a dye test to find the leak and somewhere around $2000 to recharge and fix the leak. We both agreed this was crazy as I could almost buy 3 of the units for that price. Feeling defeated, I reached out to TOSOT customer support and explained in detail how I setup and tested the unit using all the proper tools. After some additional troubleshooting, they issued a replacement outdoor unit and advised I use a professional to install this time. I am now up and running and very happy with the product!
Mark H.
Very easy to ask a DIY'er. Works great
American F.
I bought and installed a 24,000 BTU single zone unit back in about July and the results have been great so far. it was to replace a window unit in our older home that struggled to keep things cool and kept the electricity bill really high. The first full month of using the TOSOT mini split our utility bill was a full hundred dollars a month cheaper and we stayed far more comfortable. It’s been about three months now and the bill stays consistently $100 less than what we were used to, this thing is great! Will be trying out the heater function soon, hopefully it is as impressive as the cooling. Thanks TOSOT!
JHedge
Tosot was easy to contact to get pre-purchase questions answered and was helpful with installation questions. The product is amazing and I have no complaints.
Brenda F.
I have now installed 5 of these in our home. A/C has worked better than we had hoped. However we really wanted these for the heating portion. We have had wood heat only for many years. So far we have had several nights below freezing in Idaho, and units have worked amazing. Had problems with one 9K unit not heating. After working with support we will be getting another one sent to us. Great customer service
Joel J.
Easy ordering. Quick delivery. Simple setup. Only change I would suggest is to make the length of the drain tube the same as the line set. It’s very short. Other than that, great system.
