TOSOT DirectTOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Matthew P.
Easy enough install with video’s but the best part was the after install support. I had no leaks, no kinks, and power but the duel system was not working properly independently. With the online supports’ help I just needed to swap my signal wires and it’s good to go! Also very quick responses to my request for help!
Onil J. L.
Customer service team was great in supporting me during the purchasing process. Lavinia was very professional and helpful. Just installed unit one week ago, and until now working superb! Very happy with TOSOT 12K BTU 220v AC Mini SPlit. Onil Ledo, Miami, FL USA.
Paris H.
I purchased a Tosot Aomi portable air conditioner for my office. I purchased the portable ac back in December 2025. Randomly the unit stopped working. It was no longer receiving power and was beyond repair. I was distraught. I reached out after reading warranty details to Tosot the manufacturer. Spoke with several people and they were all helpful and knowledgeable. I connected with a representative name Sky and they helped me to get a replacement unit. I will scream from any mountain top that They care.”
윤치홍
When the shipment of the TOSOT 24,000 BTU outdoor unit was delayed by FedEx, I inquired via email and was told the item could not be located and I should contact the sender; I then emailed TOSOT customer service, received an immediate response, and they shipped a replacement unit via UPS.
Michael S.
Ordered a 12000 btu unit and the indoor unit received minor damage in shipping and within 12 hours had a new indoor unit on the way to me. Excellent customer service.
Terry K.
I purchased a Tosot 12 BTU system 3 years ago. It was a breeze to install and worked great. I got an error code a few weeks ago and upon contacting Tosot Support, they asked for some information that I was able to obtain for them. The next email I got stated that they were sending out a complete new system since the infamous Joe Biden administration banned the R110A coolant that was used in my system. Thanks Sleepy Joe. Seriously though, Tosot was a pleasure to work with. Go Trump.
I. P.
I bought TOSOT Aoraki 18000 btu 24.5 SEER2 with ERV from TOSOT. Their customer service was very helpful. They provided me with information on their partner local installer, which was familiar with the system, removed my old dead Fujitsu mini split and installed to new unit. The delivery was within a few days from my order. The unit is quiet, looks nice, cooling and heating work well. I love the additional ERV, which brings fresh air in. This high efficiency mini spit is a good value, and I hope it will also have a long life.
Daniel G.
I have installed many different mini splits and Tosot by has been the quickest,easiest to install and I was blown away with there quick response to any questions or problems. Only company I will deal with going forward concerning A/C applications!
