Toshiba InnovationReviews of toshiba.com

I bought a satellite notebook and within 3 months, it refused to power on. I had to send it to Toshiba. After 3 weeks I still did not get any message from them as to when I would get my device back. I had to go thru' the procedure of raising another ticket to get access to the contact phone number to be able to peak to someone. To my surprise I learnt that they have repaired the notebook and that it was powering on fine. However, the technician that it was due to an old Bios which needed to be updated and therefore it was outside the warranty terms. I have never heard of any device not powering up due to an out of date Bios. Anyway, the notebook had a Toshiba utility that automatically updates its software. Now Toshiba is asking for £60 for the repair. To take the mick, if I don't want to pay to get the device back, I have to pay £40 to get them to dispose of the device!!!! Obviously I am not going to pay and escalate my complaint. But one thing is certain, I WILL NEVER EVER BUY A TOSHIBA PRODUCT.

I got a message that my Toshiba SSD (not laptop, but the SSD inside it) was nearing imminent failure. I'm very tech savvy and know that each individual SSD vendor has their own utilities for testing their own drives. I was unable to find anything on Toshiba's website so I called Customer Support to ask - and after the person rambling on and on in poor broken english, ignoring my question and just continuing on with his script ... he finally just hung up on me. It was a pretty simple question - the answer was yes or no - do you have software available for me to test your drive. Loser customer support, loser rep. Poorly done Toshiba.

Also ich bin sehr zufrieden mit Toshiba. Die PCs halten wirklich lange und arbeiten gut. Mein Laptop hat es 7 Jahre getan! das soll ihm ein Gerät von der Apfel-Konkurrenz erst mal nachmachen!

The laptop I bought has a strong chemical smell. There is nothing they offered to do about that. Plus very unproffesional languuage was used in the interactions.

I've had to return my laptop to the store no less than 3 times now and my issue still has not been fixed!

De medewerkers van Toshiba Nederland spelen het klaar hun eigen goede producten de vernieling in te helpen, door : zeer slechte after sales, botte taal in telefoongesprekken. Als er ergens gesaneerd zou worden dan zou dit bij dit bedrijf plaats moeten vinden, In het belang van Toshiba zou ik via een turn arround manager een cultuuromslag trachten te bereiken. Toshiba verschuift al haar problemen naar haar distributeurs. Groet, drs. C.B. Bedrijfsadviseur

J'ai voulu faire jouer la garantie sur la batterie de notre portable toshiba. Les références de l'ordi. introuvable sur le site d'où un déclenchement par formulaire en ligne 24 heures avant la fin de garantie. Prise en charge refusée par leur SAV au motif que la durée de garantie est épuisée. Déclaration faite le samedi effectivement, ils devaient être en RTT.

I couldn't tell you how their customer service is because I've never had to use them. Their products really do withstand the test of time. I'm a Toshiba fan for life.