Tortuga Backpacks is listed under Activities & Tours.
Tortuga Backpacks (tortugabackpacks.com) has 8 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Roderick Van De V.
I've found that asking even simple questions to their customer service results in curt and unhelpful one-line responses. As a paying customer, I believe respectful and helpful communication should be the minimum standard. Unfortunately, I have yet to receive a single courteous reply. I’ll continue to follow up until I do, but experiences like this make it difficult to trust the company.
jj R.
No warranty. My straps fell apart. No sign of wear on pack. Company refused to repair or replace. Offered $50 off new pack & gave me an address to send to, for me to pay for repair. Their printed warranty is pure BS. I replaced with an Osprey
David C.
I really don’t understand the company policy. There are many many reviews all over YouTube, internet etc…but they only deliver to the US !!! I tried to buy a travel backpack but I couldn’t. So this is very frustrating ! @all the reviewers, mention this in your reviews ! This is only for US citizens… Too bad
Chris G.
I ordered the backpack and paid 50$ shipping. When i got the package I had to pay extra 55€ fee which was not refunded from Tortuga. Very bad and unsatisfying service and not recommendable!
