TorquedReviews of torqued.io

Response from TorquedDec 8, 2020

We sold this part after checking CSF's automated stock sheet an hour before the sale and it said this part was in stock. We are of course also not happy about this situation and again apologize. We gave you the option to cancel the order for a full refund and gave you an exact shipping date, so please do not misconstrue the facts. If you'd like to cancel, please let us know.

Response from TorquedOct 11, 2020

To whoever reads this review: you can see that almost all our reviews show how fast our shipping is. We do not have a logistics problem whatsoever and in fact shipped this order faster than the 1-2 day lead time. This customer is unhappy that they didn't choose something other than UPS ground shipping, but we can't upgrade shipping for free when we already discount it. There were also no delays within UPS either, based on their tracking. We wish the customer had tried to resolve this with us directly and we would have likely just comp'd the shipping as a goodwill gesture, but they didn't. Now the customer is resorting to revising their review in a failed attempt to fit with in the facts we provided below, which is unfortunate. We will not be responding to any further edits to this review. If you have any issues with an order, contact us via email or call us. Happy to help directly anytime. Original reply ----------------- We would be happy to assist you if you contact our customer service. Let's review your order: 1) You placed your order on Oct 3rd, a Saturday. 2) The order was shipped the next business day, on Monday Oct 5th. 3) You elected UPS ground shipping, which we did. Tracking was sent to you via email on Monday Oct 5th at 4pm PT: https://www.ups.com/track?loc=null&tracknum=1Z41Y5790399743477 4) We charged you $8.75 shipping, which is far below our cost. The actual cost is $14, so you got a discount on shipping. Looking at the tracking, the part is scheduled to deliver to you on Monday Oct 12th. I kindly ask you to reconsider your 1-star review, given that we've done everything on this order exactly as you asked.

Response from TorquedApr 5, 2020

This package was delivered to the customer and we have the tracking to prove it. It's understandable that this can be a frustrating situation, so we have done everything in our powers to resolve it. We have offered and will be creating a claim with USPS on the day we are able to, which is 15 days after the date of order. We've responded to all messages in under an hour, including on a Sunday. We've explained all the options available to the customer, but they are not taking them. This makes the situation hard to resolve any further for us. We're very confident in our customer service team's abilities to create an excellent experience, as can be seen by all of our other feedback.

Response from TorquedJan 11, 2020

I am glad to hear that you received the product as ordered. We always send email confirmations and a shipment confirmation when the product ships. There is no "payment posted" email other than an order confirmation, which means the payment processed. This is common practice with all eCommerce sites. Please check your spam/junk folder if you didn't see the emails we did send in your inbox. If you'd like us to re-send these emails, please contact us with your name and/or order number, since we can't look into it without either one of those. You can email us at [email protected].