TORGOENReviews of torgoen.com

Bought a T18 watch in October 2025. Wore it a few times and by November 2025 two of the digits on the watch face had fallen off. Contacted customer services who said they would send a replacement. Over a month later no watch or communication from them despite several emails until I used a different email address albeit an automated one!!! No further communication. Looks to me they have absolutely zero intention of replacing anything. Avoid Torgoen, spend your money on a reputable brand. UPDATE- 16-01-2025 Eventually received a replacement watch albeit the wrong one! Changed my rating from 1 star to 3 stars.

Chronograph does not work Would not buy these watches

Great watch. Even better service. Cannot recommend this highly enough.

Bought a T16 3 years ago. It stopped working and I contacted Torgoen who asked that I returned it to them in the US. That cost £25. The watch came back to me and in the box was a receipt for mechanism and new battery - total $20. When I looked at the watch the second hand was jumping every 4 seconds (an indicator of a nearly flat battery). The top button also did not work. I had the battery replaced again but the buttons still didn’t work. I have tried to contact customer service now 4 times without response including emailing Blaine Reiss | Director of Customer Service AVOID TORGOEN.

I purchased the watch which looked good and seemed to be reasonable value for money. It was despatched from the USA. A month later I had to pay £50 import tax! I had not been aware of this when purchasing the watch. When I received the watch I found that the glass was "clouded". Despite this, I kept the item rather than going to the trouble of attempting a return. The battery for the watch subsequently expired. Upon taking the watch to a watch repair shop it was found to be impossible to remove the rear cover to access the battery. Various attempts to do so resulted in damage to the casing. The watch is now useless.

I purchased a T18 Torgoen watch about four years ago and while the watch has been OK I have found it impossible to get a new watch band for it. I have contacted the company twice and have had no reply. Unfortunately a watch is useless without a band.

Have emailed Torgoen Service 3 times re a faulty watch. They haven’t got the decency to reply. Will never buy from them again

UPDATE: Apparently if you leave a 2-star review on their website, they contact you. They sent me a return label for the strap I purchased. I've had a T25 GMT for over 5 years and it's been a great watch. Several months ago the silicone strap started cracking. Not surprised since it's been my daily watch for about as long as I've owned it. Went to the website but couldn't find the same black strap with black buckle. I used the site chat feature to ask about a suitable replacement. No reply but it said they'd email me. 4 months later, no email. I decided to email the service address and ask my question. 3 weeks later, no reply. I decided I'd just have to buy a different style strap for it. Went to the website and found one. In the specs it says that it will fit a T25. Strap shows up and it's too small. I'd like to buy another Torgoen, but if their policy is to just ghost their customers when they ask for help, I think I'll go somewhere else.