Lina D.
Very poor customer service
I placed my order in the morning and it was never processed. No one called me or texted me within the hour- few minutes as advertised on the website- after 4 hours it was not active. I placed a new order and was charged twice with one receipt. No one took responsibility and their customer service refused to refund the duplicate. Very unethical. Just be careful!!
Response from TopUpJul 27, 2018
Hi Lina, We have investigated your case, and both your orders were processed under one minute. The second order you placed was only charged once, as you can see on the invoice, which you received by email right after the order was successfully processed. It's also available online in your account, Activity section. We do not charge customers twice, unless they place two separate orders. In your case, you were charged twice the same amount because you placed two different orders, with the same amount, on the same day. As you placed the recharges during the promotion, the person in Cuba will have two different balances: 1. The main balance - the original recharge amount you choose will be added to the customer’s main balance. 2. The promotional balance - the bonus amount will be added to the customer's promotional balance. For any questions, our Support Team is available 24/7 for you: https://topup.com/contact Thank you for your understanding!