TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
TopUp (topup.com) has 541 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
topup.com
Website
topup.com
Category
Computers & Phones
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It too slow and it always reject my card
At all time
Response from TopUpDec 9, 2024
Hello,
At TopUp we use automated and manual systems to confirm proper credit card authorization. Since the billing information provided by you could not be verified by our security system, we could not process the payment and unfortunately, your order was canceled. This transaction will not be processed and the amount will not be deducted from your account.
Your TopUp team
AS
Ajmeer S.
Poor functionality, full of problems
The application is very stastic and difficult to explore. In fast recharge, first it wasn't giving the phone number and than when I clicked on contacts it didn't show up contact. When you see history no name comes with phone number so it is another problem. After sending money when I click to go back to main page the app stop responding so I had to close the app and open again. Over all, the app looks like using the 2010 technology instead of 2024. Very poor design, functionality and performance.
Response from TopUpJul 8, 2024
Dear Ajmeer,
Thank you for sharing your feedback with us. We apologize for the frustrating experience you've had with our application. We take your concerns seriously and are committed to making improvements.
We are committed to providing a high-quality application and appreciate your patience as we work on these improvements. If you have any further feedback or need immediate assistance, please don't hesitate to reach out to our support team.
Thank you for helping us improve our services & site.
TG
Tonei G.
Didn’t get the plan I paid for
I purchased an internet plan, but what I actually received was a set amount of funds (LKR1999) loaded to my SLT Mobitel account - and the amount loaded was not enough to buy the phone plan they’d advertised. When I complained to their customer service, they insisted they’d done nothing wrong and told me to pound sand.
Response from TopUpNov 28, 2022
Hello,
Thank you for contacting us! Our agents have already opened a case with the operator. The recharge shows a successful status and we do not have any indication about the amount not being the proper one.
The operator advised that you should get in touch with Mobitel directly for any details you might need. We are very sorry for the inconvenience!
Your TopUp team
SR
Say R.
Too much fees and taxes
Too much fees and taxes
Response from TopUpAug 25, 2022
Hello,
Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator.
Your TopUp team
JA
JaSoldier
This website has changed - for the worse
Easy to use website, low service charge. Checks that the coorrect service provider is being used for the phone number toppped up.
Edit 10/112022
This website has changed - for the worse.
No personal phonebook.
Dead links to top up.
No Online support to rectify the problem.
No longer recommended by me.
Response from TopUpNov 11, 2022
Hello!
We're sorry to hear this. Our Customer Support is available 24/7 for any questions or concerns. They will get in touch shortly for further assistance.
Your TopUp team
LD
Lina D.
Very poor customer service
I placed my order in the morning and it was never processed. No one called me or texted me within the hour- few minutes as advertised on the website- after 4 hours it was not active. I placed a new order and was charged twice with one receipt. No one took responsibility and their customer service refused to refund the duplicate. Very unethical. Just be careful!!
Response from TopUpJul 27, 2018
Hi Lina,
We have investigated your case, and both your orders were processed under one minute.
The second order you placed was only charged once, as you can see on the invoice, which you received by email right after the order was successfully processed. It's also available online in your account, Activity section. We do not charge customers twice, unless they place two separate orders.
In your case, you were charged twice the same amount because you placed two different orders, with the same amount, on the same day.
As you placed the recharges during the promotion, the person in Cuba will have two different balances:
1. The main balance - the original recharge amount you choose will be added to the customer’s main balance.
2. The promotional balance - the bonus amount will be added to the customer's promotional balance.
For any questions, our Support Team is available 24/7 for you: https://topup.com/contact
Thank you for your understanding!
