Faitmain W.
Order many times and this time I had a…
Order many times and this time I had a defective image that I could not use. For some reason it had excess powder on it and when i tried to put it on a shirt there was powder all over the shirt which ruined one of my shirts thankfully I ran a test otherwise my stuff would of been useless. They refused to give refund or store credit
Response from ToptierprintlabApr 23, 2025
Thank you for your continued support and for taking the time to share your feedback. We're sorry to hear about your recent experience and truly understand your frustration. We want to clarify that upon learning about the defective transfer, we immediately offered to reprint and resend it to you. However, you informed us that the order was time-sensitive and that a reprint would not arrive in time for your needs. As an alternative, we offered a store credit, which we are happy to provide upon receiving the returned transfers, as per our policy. At this time, we have not received the transfers back or any confirmation that you'd like to proceed with the store credit option. Please know this offer still stands, and we will gladly issue the store credit as soon as the transfers are returned to us. We always strive to make things right, and we hope to resolve this with you soon. If you have any questions or need further assistance, feel free to reach out to our support team.