R.H.
As of right now I have not received my…
As of right now I have not received my prints. Feb 3.2026 7:38 pm I paid 14.42 for UPS I know we had the ice storm but this was over the top late.
Response from ToptierprintlabFeb 4, 2026
Hi there — thank you for taking the time to share your feedback. We completely understand how frustrating shipping delays can be, especially when you’ve paid for UPS Ground. Your order was placed on Sunday 1/25, during the snowstorm. Due to severe weather conditions, we were closed on Monday 1/26 for safety reasons. Your order was printed and handed off to UPS on 1/27. Because of the storm, UPS experienced regional backlogs and did not process the shipment until 1/28. The selected shipping method (UPS Ground) has an estimated transit time of 3–5 business days, and since the shipment is traveling from New York to Texas, weather-related delays unfortunately impacted UPS’s delivery timeline. We completed and shipped your order as quickly as possible on our end. Once a package is in UPS’s possession, delays caused by weather or carrier backlogs are outside of our control. That said, we truly appreciate your patience and understand the inconvenience this may have caused. If you ever have any questions or concerns about an order, we encourage you to reach out to us directly at [email protected]. We’re always happy to help and will do our best to resolve any issues as quickly as possible. Thank you for your understanding and for choosing us.