Top RaceReviews of toprace.com

Ordered a replacement part that showed in stock on web site. Waited only to find out it wasn't in stock. Received a refund and received an email saying they had one left in stock if I wanted it. Ordered it again and received an email saying it was shipped on March 9 of 2022 along with an USPS tracking number. Today is the 21st of March and still no package. I sent another email asking for my package and was told the warehouse crew was getting it ready to ship asap!! I Sent copies of the emails I received from the company stating it was already shipped and have received no answer. Beverly was great. Company has no idea what it is doing.Have asked for a refund.

Have called and emailed customer service repeatedly for 2 weeks straight . No response . Their item did not work correctly out of the box . When I call customer service this generic voice says leave a message, half way into leaving a message it hangs up on you . I have called and left messages at least 3 times. Emails go unanswered. Poor way to do business.

Buyers Beware, This company does not have a high standard of customer service in fact it's the opposite. I placed an order on their website as they offered a 12/14 ship date. Low and behold I am having to chase down customer service, I was finally able to reach somebody on 12/18 and given an apology due to Christmas rush but guaranteed a delivery of 12/24. I tried numerous times to get in touch with customer service yet again via phone email chat you name it not once could they be bothered to return any of my messages and guess what a child's gift from SANTA never arrived. They don't even bother to return voicemails or emails. the customer service line is a joke as nobody ever answers it it's the same BS voice mail.

Not normally one to write a review I am so impressed with the excellent customer care I’ve recently received from Top Race I really want to give praise where it’s due..... I purchased a remote controlled excavator about 10 months ago Unfortunately it developed a fault I contacted Top Race, who responded immediately, and sent a part straight away which they thought would fix the problem Unfortunately the part didn’t solve the issue. I advised Top Race who immediately arranged next day delivery of a replacement I would definitely recommend Top Race as even when there’s a problem, which must happen anywhere occasionally, their customer care is exemplary.

Horrible customer service. My ordered was returned and I have called and talked to 2 different agents and sent 2 emails. No response to my emails and no refund

Ordered 2 boats for Christmas. 3 days later got a cursory email to say they have no stock and order is cancelled. Pretty poor service and stock management, i'd avoid.

I got my boat as a Christmas present and didn't use it till March when I went to Florida. The boat didn't run correctly and I went to there web site for sales and texted the problems I was having on a Saturday. Monday I had a text from a customer service worker named Beverly. She asked me if I could send us a short video of the problems and they would determine what to do. The next day she emailed me for my order number and said that a new boat was being sent to replace the defective one. The customer service is great, it's easy to get in touch with them and they stand behind their product. I highly recommend this company

I bought a walking, talking Robot from them as a Christmas gift for my 18 month old grandson. It is his favorite gift. Their products are fair priced and great! I would definitely recommend them!