Frontier Moving SolutionsReviews of topmovingsolutions.com

The absolute worst moving experience of my life. They are a moving broker so the movers that arrived clearly had not communicated with the company and on the day of the move, told us they couldn’t take tons of things, did not have the correct boxes wer were told would be provided, had to go buy more supplies, and asked me if I had any tape. They repeatedly increased the price so it went from a quote of $2200 to $7200. By that time, 90% of our stuff was in the truck so there wasn’t anything to do but pay the exorbitant price. They changed the moving day from either Friday or Saturday to calling us Monday night and asking if we could move Tuesday. When we received our things, tons of stuff was missing and we’ve been informed it’s all gone. I haven’t unfinished unpacking yet but so far a lamp, a fan, multiple antiques, clothing, a stool and more. The movers also brought in at least 5 boxes/larger items that were not ours so they clearly do not know what they’re doing. Other things including bed frame, headboard, and lampshade (which I no longer need since they lost the lamp) were damanged. I cannot NOT recommend them more, especially if you ever want to see your stuff again. Horrible experience.

Do not hire these people. I received a quote for approximately $2300 for a 1 bedroom house with very little furniture which I thought was more than fair for the service being provided. After calling to schedule the actual pickup they told me the quote was now $2900 and I need to pay them a deposits of $1600 and they cannot use debit or credit cards because they do not have the ability.When I told them I would hire somebody els they were magically able to take a credit card payment. At this point I should have canceled the service and hired a different company. On the pickup date, a truck arrived an hour after the scheduled time with only 1 mover. The said the other movers where on the way yet they never arrived, the packing went well however after he finished the company sent me an invoice for $5600 and said that I had more than they expected even tho we went over it on the phone at least 4 times. I paid them. I sent them a check and they called me several times a day asking for money and the moment they were paid, they didn’t call again. I had to call them to ask for my belongings and they told me they didn’t know where they were or when I would get them. Days later I was called to be told I would receive them tonight, but they needed to charge me $750 to move my goods from truck to truck and an additional $75 per step per staircase. I flat out told them no. They haven’t called and I have not received the service I overpaid for. They charge you exceedingly for their logistical failures or just because and communication is nonexistent. Hire literally anybody else for a better and more affordable experience. Update: Belongings have been delivered, so far, without unpacking boxes, I have stains on my $2000 mattress, scratches and damage to my entertainment stand, damage to the support structure of my bookshelf and trash was left outside. I was charged $1000 for stairs, walking and their inability to manage basic logics. They refused to take any form of official, respectable, clear paper trail payment for services and refused to give me my belongings until they were paid in full. When I expressed my extreme displeasure of their terrible business model, the “supervisor” I was speaking to (who told me there was nobody above him) threatened to charge me $150 and hour until I paid them in full with a postal money order, Zelle or cash. Since he was using his leverage over my assets and threatening to charge me grossly, I begrudgingly accepted. The moving crew themself were wonderful. I will be seeking legal counsel

They nickle and dimed me for everything, and I asked during my calls what was included in the estimate and what wasn't. They didn't take any accountability for failing to communicate. I gave them my entire inventory and they quoted me for much less square footage than what was needed, so I had to pay thousands more. Shady business.

I would give them a zero if I could. THEY ARE NOT MOVER, THEY ARE ONLY BROKER, once you made the down payment, you can never reach the right person again, they leave you alone to deal with the real mover, who took LESS THAN HALF of the furniture in Top Moving Solutions Quotation, and if I didn't agree, they will NOT refund my down payment. And, they lost my things, the bed rails were not delivered until two weeks after other furniture were delivered, it's super hard to reach anyone, either the real mover （M&R Expedit Mover and Storage ） or Top Moving Solutions. Pls pls pls, don't be like me, DON'T USE THEM!, YOU WILL END UP PAYING MORE! Even though their quotation looks cheaper! And the service is sooooo poor！ And, when you fill up the insurance claim they (M&R Expedit Mover and Storage, who is supposedly the subcontractor) sent to you, don't expect a reply, because there won't be any! If you have things missing, you lost them forever! No one cares, NOT Top Moving Solutions, NOT their sub-contractor!

Stay away from this Broker, Mac Kather If that is really his name. They lied to me and said I would get my money back if I submitted an email within seven days of the move which I did and now I cannot get ahold of any one and lost my deposit. I sure wish someone would get back to me so I could get that deposit back.I could really use it. I just read another review for another person that the exact thing happened to them.

STAY AWAY FROM THIS COMPANY. This is a broker, not a moving company. I specifically asked them and they lied and said they were a family owned business. Like everyone else, I had trouble with the pick up dates they promised and the estimate was worthless. Had to pay almost double the day of the move. I haven’t gotten my delivery yet.

I found this company had decent reviews so I booked a move that was about 750 miles. The movers showed up on time to pick up my items but they claim the square footage was massively underestimated and said that for the amount of furniture I had, they would have to charge almost 2x what I was quoted. I ended up getting rid of some items rather than paying the higher charge which was extremely frustrating. Then, the movers did not show up to my new apartment on the scheduled day. I figured there would maybe be a few days to wait for the delivery. It is now a full week after the delivery date, no one has reached out with any updates. When I called to ask, I was told it will probably be another week. These are the sort of issues I was hoping to avoid by using a reputable moving company. I would stay away from this service, this has been a huge hassle.

Stay away! They broker out your move to the lowest bidder and as soon as you get passed off they do not handle the move in anyway, you are on your own. They got me by quoting me very low. I had them double check my items. I provided up to date pictures and listed virtually everything that had to be moved. I got a quote for $4,200. When the movers actually showed up my actual move cost was $10,040! I could not get an itemized explanation of where the gap was and was totally screwed. The moving company was Platinum Moving Services and they were even worse than Top Moving Solutions. Terrible communication, unclear payment terms. The whole operation felt incredibly shady. I've moved 6 times including an international move. This was hands down the most frustrating experience. I legitimately thought I was getting scammed because there is no way a legit business could operate this way and stay in business!