topmate.ioReviews of topmate.io

Their support channel is broken completely. I have tried to contact their team via three channels: 1. Support email (essentially a black box - nothing comes back from there) 2. My relationship manager (I think does not exist because he never replies) 3. Their founder on LinkedIn (he asked me that he'll check, but he has ghosted me as well) God bless the company. I think they have built a SaaS product, but they forgot to hire humans to run the support channel, if something breaks.

WORST PLATFORM for Service Providers – Hidden Fees & Held Payments Honestly, this is the worst platform for service providers. First, do not trust the percentage they claim to take. They take a huge cut from your hard-earned payout—way more than the standard 10%—hiding behind vague "company policies." There is absolutely no transparency regarding their terms and conditions or how their payout structure actually works. Second, actually getting paid is a nightmare. My payout has not been cleared, and they keep holding the funds for one reason or another. If you value your time and want to get paid what you are owed, I strongly suggest avoiding this platform.

I booked a paid consultation call through the platform. The money was deducted from my account immediately. But when the time came for the call, no consultant showed up at all. I waited, refreshed the page, checked everything and nothing. No call. No message. No explanation. I then contacted customer support, and they were completely useless. No clear response, no urgency, no ownership of the issue. It felt like talking to a wall. Till now, there is no refund and no proper explanation.

I am extremely disappointed with Topmate.io. I earned $1,571 providing legitimate SEO services on their platform. My payout was promised within 7 days, but it has now been over 30 days and I still haven’t received my money. Despite submitting all required identity and verification documents three separate times, I kept receiving automated responses asking me to submit the same documents again. No one resolved my issue, and now my account has been blocked, falsely claiming “high-risk activity.” I have done real work for real clients, and yet Topmate is withholding my money without justification. This has caused me financial loss and extreme frustration. Warning to others: Avoid using Topmate.io until they fix these payout and account issues. Their support is unhelpful, repetitive, and unprofessional.

It's a scam. Spend $100 and the person never showed up, try the support and they never got back to me

Stole my money! They have taken my money and will not answer emails... It's all fake

terrible experience, they allow people to say whatever on their profile. one person had mock interview written on the profile but just chit chatted about the process (generic stuff any serious interview candidate already knows). other 2 did not even show up to the meeting. dont trust this site. and the customer service is useless, they will not help you get refund for teh money spend, will just say contact teh expert.

It's a fake website. Do not signup or give your money to them. I booked a call and the person was a no show. Didn't receive a refund, their customer support didn't respond and 2 days later my credit card had unauthorized charges. Most likely topmate sold my details to some thrid party hacker.