TopInterviewReviews of topinterview.com

I purchased coaching sessions under the impression that I would be able to schedule a mock interview promptly, as my interview was in just a few days. However, a coach was not assigned to me until the day of my interview, and she had no availability before it. What good is coaching after my interview? If I had known in advance that I wouldn’t be able to schedule a session within my required timeframe, I would have never purchased the service. Now, I’m left with a completely useless package that does not serve its intended purpose. Additionally, there was no mention before purchasing that scheduling the first session might be delayed. This lack of transparency is unacceptable, especially for a service that people rely on for time-sensitive interview preparation. I strongly advise anyone considering this service to clarify availability first, as the scheduling process is misleading and does not prioritize urgent needs.

I had booked an interview prep session. I messaged them to let them know what position I was interviewing for and how far along in the process I was and here was the response he gave me: "Thank you for your message. we are doing this on Zoom. Do you have a Zoom link and not on your phone I hope you have the zoom link for tomorrow's session at 10 EST" It seemed very poorly written (I wasn't sure if he was asking if I had *a* zoom link or *the* zoom link) so I responded with: "I mean I can send you a zoom link but for the amount I am paying you should be the one sending me one" and then he responded with: "Thank you for your message. OMG, who is asking you to pay? It is in the system, when you scheduled the appointment. By the way zoom download is free too." It was a very strange interaction and I felt my assigned person was not qualified to help me.

Waste of time, boilerplate advice that I could have gotten for free from Google. Played no role in landing a new job when I needed it. Wouldn’t give a refund when requested.

Considering all the ratings. I considered top interview but you cannot go by only name. This was the worst experience ever. First after payment, no one even cares to even ask you if the session is started. Second shock was time. It is not written that time is 1/2 hr. In 1/2 hr, 20 minutes were spent by coach on the discussion of what slot I I should chooses so that coach gets free by weekend. Nothing new was given by coach. It was all the details which you can easily find on YouTube or free link, I thought I am spending money 250 euros to a place where I will get good results. But this is was very bad experience.

Soon enough after enrolling into one of the interview programs, I realized it doesn’t align with what I was expecting. Within a weeks’ time, I requested for a refund and to cancel the order before even taking the services. The team has since then refused to refund my money, not reachable and has diverted me to a call center in another country who is not proficient enough to handle this request. They have just become messengers between the team in US and me. The team is US has forgotten customer service and has refused to respond to me. They have held back my money and are forcing me to take up the services. I have conveyed multiple times to not wish to proceed but still do not care. I have lost close to $400 and it is my hard earned money. This is nothing but a scam. It’s okay to not proceed with the services but they are running such unethical and unprofessional practices. Would they thrive keeping a customers $400 for no service. It is really a shame.

I trust the interview coaching this company provides isn’t bad, but the customer service is one of the worst I’ve ever experienced. Unlike some other interview coaching services, TopInterview requires payment before even showing you availability of the interviewers. I contacted them after signing up to find out when I would hear back about coaching availability. Not only did I not hear back for a few days, they completely stopped replying after I kindly requested a refund and explained my situation (that I had to look elsewhere due to the timing of my interviews). Unless you’re not in a rush to prepare for your interview, I would look for another service that’s more understanding and accommodating of the current climate and situation job applicants are likely in. This is not a way to treat paying customers.

By reading the reviews, it looked like a promising investment. I bought the intermediate package 3 days ago and so far I have not been contacted by anyone, despite the fact the they mention that I would be contacted within the next business day. I started receiving promotional emails instead, and offers to have my resume written for $35 in the next 24 hours. I sent a message to their customer service, asking about the process, to which they replied saying that I had not sent my resume, but I was never asked to send a resume in the first place. The email came from "topresume.com", then I asked again for more information on the process and it's been 2 days without any reply. I tried to called them and waited for 13 minutes listening to an automatic message saying that they have a "high volume of calls" and it could take long until someone could pick up my call. All VERY disappointing. Now I'm trying to get my money back, and there is no response either. I DON'T RECOMMEND THIS SERVICE TO ANYONE.

Their "professional" writer literally just scrambled up my resume and added in phrases that made absolutely no sense - for example added the phrase "and increased profitability" to several lines when the role was with a non-profit. I ended up putting well over 20 comments onto the resume for feedback, mostly just calling our grammatical errors, redundancies, nonsensical edits, and their addition of unsubstantiated claims. That doesn't even touch the stylistic issue - it read like it was written in another language and run through Google translate. The first draft was so bad that I don't even want to try the 2nd draft - what's the point if I have to re-write the whole thing for them?