TooltektReviews of tooltekt.com

We ordered two items on April 17th. And received an email confirming the order. The company promised a seven day delivery. We have received no communication since. We have emailed and checked the tracking through Shopify. The Shopify app tracking app shows it as waiting for info. Called them several times only get a message that tells us to leave our contact and they will get back to us. I am now disputing the charge on my credit card. It has been a month

I would advise not ordering from these people, I ordered 2 face shields 4/10/26 got immediate confirmation and charge to my CC. Nothing since, have called multiple times and emailed multiple times and nothing. It is now 5/17/26

I guess I'm like most others on here, I ordered my 3 facemasks and filters on 4/16/2026.Tooltekt was quick with an order number and a polite "we are getting your order ready to ship" The order was for Tooltekt® Anti-Dust & Fog-Free Face Shield × 1, 3 Face Shields with 60 Dust Filters + Bonus 2 Anti-Fog Sprays. Well I have sent them an email, no response and another telling them to cancel my order and give me a refund, have heard nothing and NO refund. It is now 5/15/2026 and figure I got scammed. They got their $84.99, it's a shame these people get to stay in business. $84.99

Wish I had read reviews before ordering their face asks, which I still haven’t received. Ordering went smoothly and I received an order number and a nice thank you. My credit card was immediately charged. And then nothing. Multiple emails requesting status. Nothing. Several phone calls to “customer service”, an immediate transfer to voice message and then nothing. Can only assume this company is totally messed up or fraudulent . I’ve disputed the charge with my CC company and we’ll see how a refund goes. Don’t order anything from this company.

Defective face mask upon receiving it over a month ago (and it was ordered a month before that!). Has a permanent crease in it leaving a gap and the filter fitting doesn't fit correctly because of it. I have tried emailing many times, calling, texting and nothing... I first was dealing with someone named Carson, who said he would process a replacement and then nothing happened... that was over a month ago. Then I started requesting a refund. Zero response. I have never heard from anyone at this company since 1/28 when Chris C.replied saying the order was in process for the replacement. Even though when you call, they send you an immediate text asking "how can we help you by text instead?" I reply and nothing - that has been 4 calls now during their business hours and with each there is that same text response. Terrible company. Terrible customer service. Lackluster product at best.

Made in China. As soon as I saw that I decided not to purchase but while checking what my payment method was I accidentally bought their Chinese crap. I tried canceling seconds afterwards but they did not respond till it had already shipped. Carson Knotts said they would refund my money, just send them a photo when it arrived and no need to return it. After many emails, they have ghosted me.

Great Products, however while checking out you use very deceptive methods to trick people into clicking on extra unwanted items to be added to the order. I skipped all of them and you still added an additional item to my order. Luckily I caught it and customer service removed it. Bad business practices and may not order from your site again if you continue this practice.

My husband received the face shields a few days ago but they are too short for his face. I need to return them. I have emailed about 5 times with no response from Tooltekt. There is a 30 day return policy from what I read. Where is the customer service for a return? I have heard nothing back so far.