Pau H.
Please help
From my initial purchase through delivery I had received 2 updates. Sadly package arrived "wet" from a leaking container of "anti fog" solution. And with wishing to file a claim to return the soggy mess... As the email chain started out nicely, with receiving some concern. Following that initial contact, it's now been 3 days with zero updates & deleted messages? WOW, just got word from Tooltekt... As they do not work the weekends. I need to apologize for jumping to any conclusions. They did receive my email & to address my concerns. Will issue a refund... Thank you Tooltekt & once again for the mix up, truly sorry.
Response from TooltektAug 18, 2025
Hi Pau! I’m truly sorry to hear about the condition your package arrived in and completely understand how frustrating this must be. Please know that our team is off during weekends, which is why there may have been a delay in responding. If you’ve already reached out to us by email, your message is in queue and will be attended to once our support team resumes during the weekdays. We absolutely don’t want you to feel ignored, and I can assure you that your claim will be taken care of. Thank you so much for your patience and for bringing this to our attention—we’ll work with you to make this right.