ToolsidReviews of toolsid.com

Read the reviews, don't be fooled by the appearance of the website. Received a defective item, the process to return is a running joke. 1) Submitted a ticket, with the photos 2) Called to follow up, customer assistant used the standard trick "your voice is breaking up" and placed me on hold for 5 minutes 3) Second customer assistan asked for the photos again (see #1, already submitted) and promised to send a return label after that 4) After sending the photos again they said that it's a warranty claim and must be approved by the manufacturer. Stay away from these jokers.

Ordered 4 Performance Tool Mini-Grease Guns W54291 from ToolsID.com. Initially it showed $0 shipping cost, but when I went to check out it was now $14.99 for the 4 grease guns. That's still a reasonable cost for shipping the 4 grease guns which were claimed to be "in stock", so I completed the order. Four grease guns at $9.07 each plus tax and shipping, $51.27 out the door. I soon get an email from Olivia Zack in their Customer Service that says the manufacturer just informed them that the shipping for my order would be more expensive. To process the order they need to charge an additional $58.61! If I want it contact them immediately otherwise they will cancel my order and issue a refund. I canceled the order. Hope they indeed refund my $51.27 as promised. I also left a review on their web site. We'll see if they approve my review and post it on their site. Bottom line, they lied about having it in stock and merely drop-ship from the manufacture. Also their shipping price is a bait and switch. Fortunately they emailed me about the increased cost before just charging it without my approval.

Rip off and a scam. Buyers beware they are selling disposable gloves and the qty is 75 percent smaller than advertised. You are not getting 100 each but 40. Thats false advertisement.

I ordered a spot welder. It was suppose to ship maybe a week after the order was placed, which was fine. 3+ weeks go by and nothing. I call ToolsID.com, they were very nice. They couldn't provide a definitive ship date so I had to cancel the order because I needed the tool right away- so I ordered it from Amazon and received it next day. About two or three days later, the ToolsID order was delivered! I called and they will let me return it but I have to pay shipping both ways. None of this would have happened if they had correct ordering/shipping information in the first place, but now this is my fault I guess since they are making me pay for shipping both ways. Bad customer service, this is why Amazon is going to wipe out companies like this. Amazon, you can like them or not, have a keen focus on their customer service and will always do the right thing.

I'm thinking ToolsID is a scam. I passed up a more expensive pump from another company because the ToolsID folks said they could get it to me in about a week. I was on a tight timeline for the project but a week was great at the better price point. I wish I had gone with the reputable company. It is now almost three weeks out. I still don't even have a tracking number! I have contacted them many times. Still no good answers. Customer service offers me a $25 card to spend at their site. That's far from good enough for my missed deadline and all the trouble communicating with them. I am going to try to get a refund. Will update this site about that process.

Toolsid is Untrustworthy. On 9/18/2020 I cancelled the 2 week old order for the socket rails they said were in stock but were not. I have not recieved a refund. PayPal will bot help so I called my credit card company. I will probably never see my money again. Complete scam company. This is the email I recieved from them. Thank You! Your request has been processed. CONFIRMATION NUMBER: 52359254 Please allow 1-2 business days to review this request. Once approved, a confirmation will be sent to your email.

Order has been delayed by 2 months. I’m getting one answer from the manufacturer, and one answer from ToolsID. Customer service is a joke. Managers are not available upon request, and when they call you back they yell at the you (the customer).

If I could give 0 stars I would. Horrible company! ordered a $3,000+ order on 7/27 and paid for order. Waited a week for tools to arrive, nothing arrived and no updates. Called 8/3 and was told billing was under review because of discount, but they were working on it. Called next day, I was told the products would be shipping out in a couple days because they got the billing straightened out. Now 8/11 called again and nobody knows what is going on. Horrible. You can't talk to management because customer service wont let you. They say that management will call but they never do.