ToolsidReviews of toolsid.com

I am a purchasing agent. Contacted them for samples of two products that they carry and was wanting to purchase in lots of 100pc They only have 10pc of each in stock. Concerned whether or not we could get more, I contacted them. I was then assured that we could order more. He was going to get back to me in a few days with the date they would have them in stock again. So, I placed an order for everything that they had in stock that day. 20 pieces total. 10 of each style. They charged, and seven days later, no product! Today I get an email saying that the 20 items we ordered were not in stock, and would I like to continue to wait for them to come back into stock sometime June. In my era, it was called "Bait & Switch" which is.. show you an item, and then send you out the door with a lessor model, brand new in the box! What should we name this new trick?

Just a word of warning, do not order from this company, product arrived in uk with an additional customs charge to be payed by the customer before you receive the item, they refuse to reply to emails, terrible customer service, by far the worst experience I have ever encountered when making a purchase, don’t get caught out by the initial price because there will be additional costs with no way of getting a refund

The range of goods is quite extensive and you can certainly use some of the offers, but.. Inquiries go unanswered. The information on the articles is level and incomplete. Instead, people keep pointing out how easy it is to order there. The translations in the descriptions make your hair stand on end. It is better to procure the desired items from more reputable suppliers, look for other tools or even do without them. All in all a dubious shop.

Ordered a snow shovel on 1/26 and received an email on est time of shipping which was 1/31,So I requested a cancellation within 12hrs of payment,Received an email on the cancellation,The next email was on 1/31 with a tracking number that has no movement for 10 days,Just a label created.No refund for 2 weeks and the customer service keeps saying they need to contact the manufacture to see if the item was shipped.They stole over 100 dollars form a customer.

Iba a ordenar una compra por valor de 800€ pero dadas las terribles (y cuantiosas) opiniones, creo que me lo pensare mejor. Buscare otra empresa. Gracias a todos los que contais vuestras experiencias, realmente son de ayuda.

I recently (31/12/21) order from toolsidee the goods failed to arrive. When I contacted DPD (UK) the carrier they informed me that the item had failed to clear customs in Holland and had been returned to sender i.e. Toolsidee All efforts at communicate meet with a total lack of reply, the organisation is beyond useless actually feeling invisible. Reading through lots of other reviews I repeatedly see lots bad ratings and the word scam being used regularly, I would actually use the word theft. From the reviews it would appear that about a two thirds of customers get what they want and are very happy. However for the remaining third something goes wrong and nothing you can do will get you any kind of satisfaction or recompense. SO POTENTIAL CUSTOMERS BEWARE IT'S A LOTTERY. YOU ACTUALLY HAVE 1 IN 3 CHANCE THAT YOU ARE NOT MAKING A PURCHASE BUT IN FACT A DONATION TO A DUTCH ORGANISATION Mark UK

Had my first experience with Toolsid. I am not happy with the level of customer service. I am not used needing to return an item and being judge so badly that I am asked to prove why the item does not work for me. I order a cordless heat gun on 8/23/21. It arrived as expected. The heat gun was to be used for a very simpy task. It was to melt hard glue. With the promise of a 600 degree max temperature, I assumed this would be easy. The performance tool cordless heat gun, with a lifetime warranty failed miserably. When attempting to return the 7 day old gun, I was told I would need to send a video showing that the gun does not meet my satisfaction. Why would i jump through those hoops? I am not happy with it, just kindly refund me. Terrible company....Never again.

My order could not be processed according to their website, so I ordered thru another supplier. 10 minutes later I was emailed that the order was processed. I called to cancel and was told it would be 5-9 days. The next day I received a notice that the order was already shipped, and I could file for a refund with a re-stocking fee and I would need to pay return shipping. I could not stop the order and the part came and was only 3 pieces, not the full 12 pc kit that was pictured on their site. I called again, and was told they would need 5-9 days to review the order and they did not know how many pieces were in the kit. There are many better companies to buy from is all I can say!!