Fred X.
5 star 43 Piece Mini Ratchet Set with urgent packaging issue
Toolant sent me a great little 43 piece Mini Ratchet Set for an honest review. While it is easily a 5 star item by the sum of its parts. Having a nice mini flex head ratchet with both 1/4" hex and 1/4" square drives for bits and sockets on the same device. A good complement of 1" hex bits in metric and standard hex (Allen) sizes. Along with the same 1" length Torx, Phillips and Square drive bits. 2" Philips bits, a hex to square drive converter and short bit holder extension. All the above have really good fit and finish and exceptional number marking on the bits. Now for the issue removing 1 star. While the sockets which are included are very acceptable low cost items with tooling very reminiscent of Gear Wrench, or Duralast. The big almost failure is the plastic packaging, specifically the way the sockets are held in place without being restrained from falling loose in the closed package. When closed there is nothing but open space above each socket so the slightest bump encourages most all the sockets to fall loose in the packaging. In fact when I recieved this item no single socket was in it's proper place. Unfortunately while I believe this was a beta test device last week it is now for sale and should not be shipped until an easy 5th star fix is applied. For my package, not having the proper closed cell foam to cut to size, I merely rolled up a thin sheet of packing foam, and used tape to create a block to fit in the closed case above the sockets. Now it no longer rattles, much less looses sockets from any bump as hard as you might try.
Response from toolantJun 12, 2023
Hi Fred, Firstly, we would like to express our sincere gratitude for the time you've taken to provide such detailed feedback about our 43 Piece Mini Ratchet Set. Regarding your comments on the packaging issue, we genuinely appreciate your honesty and the detailed explanation. We understand how crucial it is to ensure that every single component of our set stays in its designated place, especially during shipping and handling. It's clear to us that our current packaging does not fully meet this standard, and we apologize for the inconvenience this has caused. We have shared your feedback with our design and packaging team, and they are already brainstorming potential solutions to improve the security of the sockets within the packaging. We aim to fix this issue as soon as possible and assure you that your feedback is the catalyst for this improvement. Thank you once again for highlighting this issue and helping us strive for better. We hope to serve you better in the future, and please don't hesitate to share more feedback with us anytime. Kind regards, Vera from toolant