Raymon
Beautiful store but working there is a nightmare
Overall the store is beautiful but my review is about the employment process there. I had an initial interview with the two owners which went as well as I expected an interview with a small business to go. I was invited to come in for a “work with us day” which I did. I arrived 20 minutes before I was scheduled to start. I was immediately tossed into “fulfillment” with hardly an ounce of training. However, I did everything as told. I went above and beyond by additionally offering to help sort and clean. Additionally, I felt I was an added asset by being a small business owner myself with years of marketing and operation experience. That being said, the working process was very confusing, extremely unorganized, borderline chaotic. I’ve needed assistance a few times throughout the day on some of the brands I was not familiar with and just couldn’t find anyone to actually help. I was doing 10 different roles in one, all in one day with no break. Understanding that this is a small business, I still asked if I were accepted for a role and I received almost a robotic text back saying my experience is great but they’re looking for someone else. I didn’t fit the image and that’s fine. Overall, I wouldn’t recommend applying for any roles at this place. Don’t waste your time
Response from Tons ShopJan 25, 2026
Dear Raymon, Thank you for taking the time to share your experience. We genuinely appreciate you coming in for a stage day and the time and effort you invested with us. Our “work with us day” is designed to give both sides a realistic understanding of how our store operates and to allow us to evaluate candidates in a real working environment. We are grateful for your help during that day, and we did make sure your time was acknowledged. As we shared during the process, we were interviewing multiple candidates for this role and carefully assessing a range of skills that are specifically required for the position. While we truly value your background and the perspective you brought, after consideration we concluded that this particular role required a different skill set. We are sorry to hear that the experience felt confusing or disorganized. As a small, fast-paced business, our environment can be intense, and we understand it may not be the right fit for everyone. Your feedback is taken seriously and helps us reflect on how we can better communicate expectations and structure trial days in the future. We wish you the very best in your professional path and thank you again for the time you spent with us. — TONS Team