TONGSHOPReviews of tongshops.com

Response from TONGSHOPSep 20, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPSep 20, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPSep 20, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPMay 22, 2026

Hi, We are very disappointed to see this review because it does not reflect what actually happened during this order. We communicated with you continuously on WhatsApp and explained the reason for the shipping delay in detail. Throughout the process, we clearly told you multiple times that if you no longer wished to wait, we were completely willing to issue you a full refund immediately. To reassure you, we also recorded videos of your custom Cuban chain before shipment, provided updates, and even included a free gift because of the delay. At the time, you responded positively and agreed to continue with the order. Later, we discovered that a bank dispute had been opened against the payment while the order was still being handled. Even then, we contacted you again and explained that if you no longer wanted the item, we would happily refund you directly. Unfortunately, the conversation then became hostile, and despite our continued attempts to help and reassure you, we were repeatedly insulted and called scammers. In the end, we still issued the refund and recalled the shipment to avoid further conflict. We always try our best to treat customers fairly and honestly, and we have full records of our communication, shipment videos, and refund discussions. We understand delays can be frustrating, but we do not believe it is fair to describe the situation in a misleading way while omitting the support and solutions that were offered throughout the process.

Response from TONGSHOPMay 22, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPMay 22, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPMay 22, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!

Response from TONGSHOPMay 22, 2026

Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!