Rick
They did not deliver !
I needed ink for my printer for my business I needed the ink by Monday the 5th . On the web site it said that the ink would be delivered by Monday the 5th this is the only reason I used this company because they could deliver the ink in the time I needed it . Now today is Tuesday still no ink . I check the tracking it says the ink will not be here until the 9th . This ink is for my business it is very important I have it when I need it . Now my business is behind and all they can tell me is I could have paid 10 for two day shipping which I would have gladly done had the site said your ink will come between this date and another but it did not it only had one date and they did not deliver . I talked to supervisor and she said I had two choices have them deliver it on the 9th or have them send back to ink place nether of which helps my problem . This is bad business if your website tells your customer they will deliver on a certain date it should do so. I will never order here again.
Response from Toner BuzzMay 15, 2025
Hi Rick, I’m very sorry for the inconvenience and understand how frustrating this must have been, especially with the urgency for your business. We take delivery commitments seriously and always strive to meet the delivery dates shown on our website. I’m looking into what happened in this case, as this is not typical of our service. As a gesture of goodwill, we’ve already refunded you $50. We truly appreciate your feedback and the opportunity to improve. Thank you again for your order and for bringing this to our attention. Best regards, Max