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Tom Tours Services Reviews | Read Customer Reviews of tomtours.com

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Travel & Vacation
Activities & Tours
Tom Tours Services

Tom Tours ServicesReviews of tomtours.com

4.8245 reviews
Activities & Tours
19 W 34th Street, Suite 906, New York, New York

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Tom Tours Services4.8

Reviews245 About Contact

Overall score

4.8 out of 5

Excellent

Average of 245 reviews

Distribution

5★90%
4★6%
3★2%
2★1%
1★2%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(212) 947-3131
tomtours.com
[email protected]
19 W 34th Street, Suite 906New York, NY 10001

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About Tom Tours Services

Tom Tours was founded 35 years ago as an affordable travel solution for the Latin American community. Today, we are happy to provide our services throughout the entire New York Metro Area as well as on online on www.tomtours.com. Our exclusive airfare to Latin America allows us to constantly provide the best deals on airfare as well accommodations and tours.

Tom Tours Services (tomtours.com) has 245 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: tomtours.com
Website: tomtours.com
Category: Activities & Tours
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 55% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Tom Tours Services reviews

Showing 4 reviews with 1 star · Clear filters

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CLIENTE
Apr 10, 2019
Gloria atiende con mala gana y pelea…
Gloria atiende con mala gana y pelea antes de escuchar la Clientas
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Viki Z.
Apr 4, 2019
Excelente servicio todos muy bien
Excelente servicio todos muy bien
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Cliente
Feb 15, 2019
Principalmente en New Jersey no…
Principalmente en New Jersey no regresan llamadas,etc.
Response from Tom Tours ServicesMar 1, 2019
Hola, Lamentamos mucho la experiencia de servicio que tuviste y estamos trabajando constantemente para que este tipo de inconvenientes no se presenten; por favor comunícate con el número (212) 947-3131 del cual te comunicarán siempre con un agente disponible. También te recordamos que los horarios de atención telefónica son de 10am - 7pm de lunes a viernes y sabado de 10am - 4pm. Esperamos poder tener el placer de volverte a atender a pesar del percance. Saludos!
Report
Ochoa/Oscar Rene M.
Jan 10, 2018
Staff were trying to charge me $50 to …
Staff were trying to charge me $50 to just add a last name To a plane ticket when all I had to do was call the airline and do it through them for free.
Response from Tom Tours ServicesJan 26, 2018
Mr. Ochoa, Thank you for bringing this to our attention. We are sorry for the negative experience. The change fee is an Airline policy that our agency is required to follow. We are happy that you were able to get this fee waived by calling the airline directly. Tom Tours is customer-focused and we are always trying to find the most cost-effective option for our clients. Therefore, in the future we will inform our customers of the possibility of getting the change fee waived by contacting the airline directly. We invite you to please contact us directly so that we can discuss options on how to improve our service and make up for the negative experience you had. Sincerely, Tomtours.com
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