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Tom Tours Services Reviews | Read Customer Reviews of tomtours.com

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Travel & Vacation
Activities & Tours
Tom Tours Services

Tom Tours ServicesReviews of tomtours.com

4.8245 reviews
Activities & Tours
19 W 34th Street, Suite 906, New York, New York

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Tom Tours Services4.8

Reviews245 About Contact

Overall score

4.8 out of 5

Excellent

Average of 245 reviews

Distribution

5★90%
4★6%
3★2%
2★1%
1★2%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(212) 947-3131
tomtours.com
[email protected]
19 W 34th Street, Suite 906New York, NY 10001

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About Tom Tours Services

Tom Tours was founded 35 years ago as an affordable travel solution for the Latin American community. Today, we are happy to provide our services throughout the entire New York Metro Area as well as on online on www.tomtours.com. Our exclusive airfare to Latin America allows us to constantly provide the best deals on airfare as well accommodations and tours.

Tom Tours Services (tomtours.com) has 245 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: tomtours.com
Website: tomtours.com
Category: Activities & Tours
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 55% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Tom Tours Services reviews

245 approved reviews, newest moderated first

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Yuvraj
Feb 20, 2026
They were supportive and gave me the…
They were supportive and gave me the best suitable plan at my budget
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Ana
Sep 3, 2025
Always fast and easy
Communication with my agent has always been fast and easy. Great service, good prices and follow up by my agent. It saves me a lot of time. Excellent.
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Nency P.
Aug 28, 2025
Best experience ever!!
A special thanks to Lucia from Tom Tours, who helped us with the booking process—her service was awesome and made everything even easier. She help us book an Airbnb house in Puerto Vallarta, Mexico for Christmas and our experience was fantastic. The house was absolutely beautiful, exactly as described, and we had no issues whatsoever during our stay. Everything went smoothly from check-in to check-out, making our trip stress-free and enjoyable. Tom Tours Highly recommended for anyone looking help in the travel needs!!a relaxing and reliable stay in Puerto Vallarta!
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Diana M.
Aug 28, 2025
Tom Tours - Leader in the Travel Industry
Tom Tours is a leader in all travel destinations with a solid reputation. I can always count on their excellent professional customer service & competitive pricing. Its a great experience when I book with them!
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Henry W.
Oct 26, 2024
Excellent Mrs Ismelda is super helpful everytime I seek her help because I am very sure everything will be ok
Mrs Ismelda is very great help I don't have to worry about my booking with her service
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Alejandrina
Aug 13, 2024
Porque zeneida y Naoko estuvieron al…
Porque zeneida y Naoko estuvieron al pendiente todo el tiempo la organización estuvo bien me gusto mucho
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Angela Nunez de T.
Jul 15, 2024
Todo el paquete fue tal como lo…
Todo el paquete fue tal como lo promocionaron. Muy satisfecha.
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Br.Paul
Jul 6, 2024
Very good
Very good. Prompt and effective service from. Julio
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