Tommy BahamaReviews of tommybahama.com

I have been purchasing items from Tommy Bahama since their inception almost 30 years ago. In years past, I have always enjoyed their products and service. Over the last couple of years, however, both have fallen off a cliff. Instead of natural fibers like silk, cotton or linen, most of their products now include some variation of polyester or "eco viscose". To make matters worse, their default shipper is the fabulously terrible FedEx Smartpost. Incredibly slow and effectively untrackable, It takes 10 or more days to get products from their Southern California warehouse to my Northern California home. I guess they send it by 20 Mule Team.

Bad experience. Waste of time and frustration with purchase. TB sent me a $50 discount card. Last night I bought a $130 shirt. The discount was not deducted so I immediately requested cancellation (twice). They actually make it very difficult to cancel. Only email to CS. Now this morning got an email that the order can not be cancelled. Called TB and no help. They are pushing the order. I do not want the merchandise. I will have to waste more time with refund, returning and calls. I really hate to have wasted this amount of time and the aggravation with what appears to be a dishonest company. Do not recommend to buy online from Tommy Bahama.

Just placed a large order less than a week ago. Everything went fine with the process, even had returns and the phone conversation was top notch. Now I go back to the site to place another order and its very frustrating. Cookies keep popping up, I go between Men's and Tall Men's and I lose my Cart or Bag as they call it. I finally get an order and then to checkout, poof my order is gone. Come on this is simple stuff.

I purchased an $80 stretch belt about 2 months ago in Las Vegas while at a conference. Now I'm in New York. The elastic in the belt unraveled. My local Tommy Bahama store treated me like I had leprosy when I asked for help. Toll free cannot help me without a receipt - the charge on my credit card does not allow them to help me. I called the store in Las Vegas. They have no receipt. Beware that you will get no help with defective merchandise without the receipt.

Bought a $140 Tommy Bahama shirt while on vacation in Nassau, Bahamas in late Jan 2022. Wore it once and upon the first professional cleaning the dye in a brown button bled and permanently stained the shirt. Very clear what happened. TB "guest services" advised that the shirt was too old, so I was SOL. I’d owned it for 60 days. Hey Oxford Industries: Genuine luxury lifestyle brands act the part. Take a lesson from losing a very long standing customer who is now all done with Tommy Bahama, Southern Tide and whose wife has a closet full of Lilly Pulitzer. My daughter the social influencer will have a field day with this. How very petty of you

Nine days ago I bought a pair of shorts in one of the SW Florida stores and wanted a second color in my size. The store ordered it and I opted for free shipping. The tracking number, so far, has been useless and doesn’t provide a delivery date. I was hoping to get them before I leave for my trip but finding out that they were sent from Washington State via USPS gives me little hope. For the price they charge it seems like they could give 21st century service or at the very least better inventory control.

TB will not acknowledge lost goods or provide refunds. Have made 46 purchases and last two were horrible endeavors. Now $136 worth of goods, paid extra for FedEx shipping, have never arrived. Sent two complaints to company with no response, Guest service call was useless. Will contest since used credit card but company will never get another cent from me.

I am a longtime customer and never returned an item until I tried today. I don't wear my TB sport shirts all the time so was surprised when one ripped under the arm pit area looking like a fabric failure after about 6 months. The CS person and the supervisor would not consider a replacement since 90 days has passed. A poor way to treat a 10-year+ customer over one return when the shirt fabric was defective. Where are they sourcing their fabrics now? Makes me want to go elsewhere now for casual wear.