Tommy BahamaReviews of tommybahama.com

Save your money from a failing vendor. Tommy Bahama was once a premier brand, but quality issues and poor customer service have reduced them to selling gift cards and $75 t-shirts - clear desperation. I'd doubt they last another year. I have purchased at least 30 shirts, but they seem to fall apart within a year or two. The last straw was a shirt that bled when it got wet. That's unacceptable for a luxury brand.

Very Unhappy with Award Voucher, once you use it you can't exchange or return. So if your item does not fit etc, it is gone.

Stay away from this brand. I sent $125 for a Disney shirt. Used it once, washes it per the instructions and by itself. The shirt shrunk ridiculously!!!!! From XL to M at best. Barely covers my stomach. They are not willing to make it right even after multiple attempts. Temu has better close than this.

Same with michael guys first time being scamed at least it wast in the hundreds but please be careful i wasnt and i paid the price

I placed a $147 order with Tommy Bahama Online Outlet in August 2025. I received an order number and a tracking number. After a month, I checked the tracking and say that the order had been delivered. That was not true. Neither Tommy Bahama Online Outlet, not Zonivia, an associated business, or their freight company, HRM would offer assistance in find my package or refunding my money. In fact, the TB outlet disavowed any responsibility and the freight company answered neither my emails nor online form. No proof of delivery was provided. I was cheated. Don't let it happen to you.

I have given the Bluffton, SC outlet store over $10,000 in purchases over the past 20 years. I bought 2 pairs of shorts and a shirt that are too large. I requested a smaller size and my request was rejected. Now it is only if requested within 30 days. I know the manager and head sales person for many years. We will never enter any of their stores or restaurants ever again. No wonder their parent company stock dropped from $108 to $42 over the past 12 months and earnings are poor. When they treat long term loyal customers like this they will go bankrupt and disappear. They have stupid leadership. My company doesn’t know the word no. Anything any customer wants is answered with absolutely, it’s my pleasure. We always keep happy customers for life and they recommend us to friends. The lousy shorts and shirt probably cost them $30 but retail is $300. Stupid business policy to save their $30 and miss $500 or more in sales every year. Their cheap tenile fabric never comes clean if a food stain or grease gets on it. Treating people like this results in having their days numbered. The store employee said sales are poor.

Horrible, horrible, horrible customer service. They have no online chat function, NEVER answer the phone, but have wait times of 60-70 minutes, NEVER respond to emails and after leaving at least five callback requests over 5 days, finally heard back yesterday. Probably why their stock price has plummeted from about $100 to $30.

The Tommy Bahamas polo shirts which we have been buying for many years no longer exist. It is now a different store which does not sell the polos which we have been buying for many years. I'm sad and dissapointed. All I can do is look for polos in other stores. Fortunately, my husband has thirty-five (35) polos from the now defunct Tommy Bahama store.