Daniel M.
Poor Quality and Terrible Return Policy. Misleading Return Process
I bought a jacket from Tom Hollinger on 26 January for £69, but when it arrived, it was far too big. I contacted customer service, and they first offered me up to a 10% discount to keep it. I explained that the jacket was unusable because of the size. I was then told to return it to China at my own expense, which cost me £26. After waiting five months for a refund, the jacket was simply returned to my home address instead of receiving my money back. In my experience, the quality and customer service were very poor. If you need to return an item, be prepared to pay the return postage yourself, with no guarantee of a refund. A waste of time and money. I would not recommend buying from this company.