TomboyXReviews of tomboyx.com

They use “UniUni” for shipping and it sucks. Tracking never updates, multiple failed deliveries when they should just be dropping the package at the doorstep, and SUPER slow delivery times. Item was shipped right away and still waited over three weeks for delivery. UniUni sucks and they need to change shipping carriers.

Over the years their quality has dipped. I find my underwear getting holes or popping elastic after only a few months whereas it'd last a lot longer years ago. Sizes also seem to be shrinking? Not to mention I've noticed they started to use AI. I don't know when it started, as it's not always obvious, but look at their Kraken piece. The tentacles don't make sense, they have suckers on both sides of the same tentacle, one tentacle connects to another one to make a little loop, they don't have eight arms, ect. They have a cat one as well where the toes are mismatched in number and mis-colored / not colored. I wanted to support an LGBT company, but it's become hard to want too. I side-eyed when I heard the misgendering of a trans model, where I should of probably dropped them then, but wanted to give them the benefit of the doubt it was genuine mistake. Dealt with the quality drop. Now with the use of AI, as a trans artist, I think it's time to go.

EDIT: After wearing these new ones I find the manufacturer allowed more fabric as well as more band and that makes these even more comfortable. I hope the next batch comes from the same source. I have been buying and wearing nothing but TomboyX boxers for years. I just got another four pair, unwrapped them and tossed them into the laundry. After washing imagine my surprise as I folded them to discover that they are back to standing seams on the hip. That's the last time I simply trust TomboyX and will do a thorough purchase inspection so I can return items like these for replacement. Goodness knows TomboyX charges enough for their products that they can contract the cheapest providers that will manufacturer garments correctly to a basic standard instead of just the cheapest they can find. PS - and the inconsistent sizing is annoying as well but these are the only boxers for women in cotton.

In a time of ai chat bots that get you nowhere, Tomboyx’s friendly and informative human customer service team are an absolute joy and blessing to deal with. I’m a UK customer who’s been eyeing up Tomboyx boxers for a long time. Over Black Friday they had an awesome sale and free uk shipping so I was ready to pounce. I emailed customer services to get advice on sizing, I was replied to so quickly by a super friendly and helpful person who took my measurements and perfected my order. Everything arrived and was spot on. I ended up purchasing more in the sale as I loved the comfy bralettes and boxers. Had a slight issue, but Lee on customer service email was absolutely incredible. The best online customer service experience I’ve had in years!

My favorite brand. The fit is perfect, the fabric is high quality, and the elastic band holds up. Just finished replacing my whole underwear drawer with their stuff.

First order. 46 bucks for one pair of underwear, first off is completely ridiculous. Emailing me that they have shipped by printing a label is a lie. Order has not been released. Fulfillment sucks, company sucks. Will never buy from again.

I am still waiting for my order… they sent me an email saying shipped and a tracking order. Over a week later usps says they are still waiting to receive the package… nobody answers. It’s so annoying and I’m very unsatisfied with this service.

I bought numerous pairs of underwear from this company, and each time the customer service has been shocking. I'm unsure as to what it is that makes them feel that they are somehow superior to their customers. I've reached my limit. GOODBYE.