Toll Brothers, Inc.Reviews of tollbrothers.com

Customer Service Staff Reviewed Dec. 27, 2024 Idaho- Buyer Beware!!! I recently built a new home in Meridian Idaho and it has been the most stressful and horrific experience for me and my family. Toll Brothers once had an incredible reputation and this is why we chose them but upon moving into our new home it has been nothing short of a nightmare. I have spent the majority of my time in my new home back and forth with Warranty regarding issues pertaining to defects in insulation, paint, nail pops, poor construction of flooring, drywall, cabinets, closet and kitchen pantries. This review is not personal but to warn others to be highly cautious when choosing Toll Brothers as it is well known that these homes failed multiple inspections before owners actually move into their new homes. It is the talk amongst realtors within the community. Also if you are building a home and live out of state, I highly recommend using an advocate on your behalf as I was deceived of many things. I was told that they would be in constant contact regarding updates on the build but once the Sales Associate from TB got paid, she never kept in contact with us or fulfilled her obligations regarding communication and updates. If I had to do it all over again I NEVER would have used the people in Toll Brothers Sales office and chosen a realtor to speak on my behalf. My home continues to have chronic defects, issues and costly mistakes that I incur for their incredibly poor construction, bad management and execution on the build. They seem to have a high turnover which is concerning as well. I hope to move out of my home as it is not what I had hoped for and I do not wish this for anyone.

Wouldn't recommend and would never build with them again. Close date moved out a month due to losing a construction manager. Not responsive to warranty issues. Sewer line broken in construction but not discovered till 2 months after move in. Had to vacate home for 2 weeks for them to fix it. HVAC system had to be completely rewired because it was shorting out and I wasn't getting heat to 2 floors of my 3 floor townhouse. Oven broken - 3 appointments to repair. Problems with 3 other kitchen appliances. They also rolled a crane through my property after I moved and destroyed some of my landscaping. It took 3 months and the threat of a lawsuit to get them to fix it.

I had a worst experience with Toll Brothers Construction and Sale of my home. The sales person talks very smoothly before buying the home which is in litigation as a corner home it was not going away he made sure we became the scape goats and take that home. and eventually we did became. It's our bad we fall for his pray. Its our mistake. Then after we bought the home his tone changed with an arrogance and if you ask him about his tone he will say he is normal. But as a common sense human being we can understand who is talking to us smoothly and convincingly and rudely? right ? do you agree? yes but he will not agree even he spoke that rudely and arrogantly infront of my dad who visited home while i wanted to show him many many issues which i can see with my BARE EYES but he cannot see and says nothing is wrong. Then i approached construction manager he was good enough to understand and instructed his team to check on them so I took a note of items which are wrong inside the home and boy everything around kitchen cabinets itself looked like YEK color with scratches as if they are bought from someone's home and pasted it here along with the counter top and cabinets are wrongly done and have gaps all over the home from my LVP to cabinets...gaps from main doors to LVP infact all the doors in home have huge gaps from LVP ...as if home is constructed with a zero interest the entire home has holes and gaps from outside to inside. I cant forget to talk about vinyl outside is like hell too many gaps and breaks and also if you see front everything looks very imperfect and incomplete with cracks and gaps I don't know where to cry and speak out loud so i just came here to give my honest opinion. Try to avoid Toll Brothers it is not the same like decade before when it was ruling the building industry...Now we have many other builders Ryan, Pulte, Lennar, Heritage, Taylor, David weekly, Meritage and so on who have been so good and my friends are happy with those builders now i became a scape goat for toll brothers i really didn't like the way they treat customers especially if you are Asian please don't opt-in for toll brothers....First of all Sales person treats Asians so differently and others going forward so please if you have other options go for them don't suffer like i am suffering now.. I am writing today after so much of patience and waiting i closed home around october end and till now i waited to see my dream home like a home atleast where i can move in but till today i see lot of issues unresolved and i demand a courtesy refund of my design which is another worst experience toll brothers studio is as expensive as building a new home itself. The design studio will show you only expensive items and there broachers which i saw had lot of discrepancies...for example Arctic white is Quartz level 1 which was listed under Granite category in the brocher and design manager gave me option to choose Quartz level 3 she never intent to reduce our price as we are middle class people we don't have any business or second income we were expecting an affordable design but that was never the case here then i researched online for quartz level 1 to reduce my design rate where I found this Artic white in level 1 and boy that reduce almost 3000 for me in kitchen total expense....what a difference? they think the amount we spend is just we get from money plant but i say this is my hard earned money after working for 60 hours a week i get my paycheck. Like wise another example the toilets she selected she charged around 300-500$ and when i saw the broacher they are included with construction means included ones which was by mistakenly charged in the excel i have all the papers with proofs documents for whatever i am saying now...just to change a flex room and keep 2 doors they charge 5000$ to add 2 doors and boy they didn't add good doors for me they changed twice and the painting after adding doors messes up the entire room and i asked them to paint my home but they don't respond. they wont do anything after closing the home....also while installing appliances all my surrounding walls and cabinets broke there were huge gaps between cabinets and walls and scratches on the walls of the cooktop on backsplash when i asked to fix that they patched up with grout color and make it look like nothing happened when i asked to replace backsplash tiles...they patched it up....there are so many issues as of today december 3 2024 from october 27 2024 i am crying out loud for choosing this home and when i show Sales person he would give arrogant response which made me feel more bad and things are not getting resolved i wanted to demand a refund on whatever possible way from toll brothers could do it ....don't know how to handle these type of issues never been through these situations before and I need help!!!

worst sales process ever. lack off transparency in the policy and the clauses. please be aware and confirm 10 times which things can be changed or not in the process

This review is written in fact and accuracy . Do not trust this builder. My wife and I purchased a home in NJ which was built on clay and or wet land without the correct drainage. We are unable to walk on either side of our house as the grass is saturated and soft. The catch basin behind our home is swamp , infested with fly's , insects allergy. The fountain is out of order and has been for weeks. The trees planted in the common area behind my house have stagnant water at the bar of the tress. This is not only a safety hazard it if health hazard. Calls to Toll corporation have gone unanswered. Walt has no answers , no idea on corrective action to remediate the situation. I will post everyday until I receive a written corrective action

All I have to say is these people are the rudest in the industry. I have built with many in Atlanta, Pulte, John Weiland and David Weekly. I walked in a house to look at fixtures etc. the project manager yelled , literally yelled at me to get out of the house, no one e should be in a house during the day. I felt threatened, like, should I call the cops. Bizarre behavior when we are their customers. Guess they don't want to sell homes. When I walked I the other properties, they were glad I was there and wanted to show us around and show off their homes, not berate us, the customers!!

From day 1 we've had problems with Toll Brothers. Most of the contractors they use are inferior. I have problems that they won't address nor even have the courtesy to return calls. On top of that I received a Certified letter telling me that there is a lien regarding my house because Toll Brothers didn't pay the drywall company. Learn from my mistake.

Poor building materials, Poor building quality and horrible workmanship. We all have our Chimneys leaking and my neighbors get basement flooded event in Light rains. We are so regretting buying a house here and then the HOA keeps increasing every Year. They State Government should take action and stop the HOA or get us money refunded for repairs