Toll Brothers, Inc.Reviews of tollbrothers.com

They will not fix a thing well after close. Might as well call the shop class in a local high school to give it a go. An apartment complex probably does a better job at paint, warranty service, or repairs.

This has been the worst purchase experience of my life! I have bought many brand new homes in the valley for over 25 years and my latest experience with Toll Brothers has by far been the absolute worst! Whatever you do please don’t purchase a home with this builder unless you want consistent headaches and stress! Purchasing a home is suppose to be a great experience and something to be proud of but I would rather be a renter instead of own a home with Toll Brothers! I’m very disappointed, depressed, and sad about this purchase with Toll Brothers! One of the biggest mistakes of my life!

I wanted to buy a home and I had a chance to talk to the sale rep at Tolls Brothers, and her name is Debbie McCallion. She was so rude and impatient. She just told me all info was online and she just sounded like she wanted to get off the call from me asap. They need someone more polite and respectful to represent them.

I deeply regret purchasing a home from Toll Brothers. What was promised as a high-quality investment turned out to be one of the biggest mistakes I’ve ever made. Despite the premium price I paid, the construction quality is shockingly poor—within a short time, I discovered serious issues, including a leak that should be clearly covered under warranty. Unfortunately, their customer service has been nothing short of appalling. I reached out multiple times, only to be met with rudeness, evasion, and a complete lack of responsibility. Rather than honoring the warranty, their team—including Felicity Garza, who oversees my case—has gone out of their way to avoid accountability. The representatives I spoke with were unhelpful and even disrespectful, acting as if they were doing me a favor just by listening. For a company that markets itself as a luxury homebuilder, Toll Brothers has failed on every level. I do not recommend them to anyone. Save yourself the frustration, money, and heartache. What they sell is an image, not reality.

We have had the usual problems up to this point, be it landscape, floor tiles popping, and other things you might expect when buying from a company that uses subpar contractors. But now we have a fire suppression system that is leaking due to the products and contractors that were used. We have reached the point where no one will even work on the fire suppression system unless you give them an open checkbook. Do not buy from this company! They might build luxury homes but NOT quality homes!

Toll Brothers Employee's Discriminatory Behavior Towards Asians is Unacceptable! I am writing to express my dissatisfaction and request an apology from Jordan, a sales representative at the Lakewood Ranch property in Florida, regarding recent events surrounding the property I was interested in. As a full cash buyer, I was subjected to numerous instances of deception and discrimination during my interactions with the sales office. Firstly, Jordan misled me by failing to disclose that the property I was interested in had already been reserved, despite repeatedly encouraging me to sign the agreement. Secondly, it was only when I was ready to sign that Jordan realized the property had been reserved by another client. To cover up this mistake, Jordan attempted to blame me by fabricating false and defamatory statements in an effort to portray me as a bad buyer. On my end, she tried to discourage me by raising issues related to the agent's commission. Her sudden shift in attitude before signing, including the baseless accusations, was completely unacceptable. Furthermore, because my agency had viewed the property before I did, the decision to withhold the agent's commission based on this scheduling difference feels discriminatory, especially considering I am an Asian client. This treatment is not only unfair, but also discriminatory. As a result, I have decided not to proceed with purchasing this property. However, I still expect a formal apology from Jordan for her actions. Additionally, I will be escalating this issue to senior management at Toll Brothers. I look forward to your prompt response and resolution of this matter.

I signed the purchase contract on September 14, 2023, at TB Griffith Lakes neighborhood in Charlotte, NC & closed on the house July 12, 2024.I was still living in my house in another state at the time, so I wasn’t dropping by to check on things. The closing was a huge mess, but I’ll leave that out. Soon after moving in, after being without a home for a month, I started to notice problems. Most of the problems were brought to their attention by August. The two biggest items were my seamless glass shower in the master & the pipe in between the pantry & refrigerator cabinet which prevents my refrigerator from fitting properly. The shower door took until November to get in. The pipe, still not fixed, nor the wall around it. I cannot adequately put in words the very poor workmanship that I got when buying from “luxury home builder” Toll Brothers. (I only wish I could include pictures with this.) That, alone, is bad enough for me to tell everyone I meet, not to buy TB, but their lack of following up with the repairs needed is reprehensible. I’ve purchased 5 new build homes in the last 20 years. NEVER EVER have I dealt with this kind of complete negligence with a builder.

While we were initially excited about moving into our new home, we have been increasingly disappointed by the number of issues that have come to light since closing, in 2024. These issues reflect poorly on the quality and attention to detail expected from your reputable construction company. Below are some of the key concerns we faced 1. Mold detected in Attic and Crawl Space during independent home inspection 2. Window frame in primary bathroom separating from the Wall 3. Missing Insulation in key places – issue identified when home owner could feel draft coming from the speaker holes and bath tub gaps in basement. 4. Appliances stopped working within 1 year resulting in multiple calls made to the appliance customer care and out of pocket expenses, DIY fixes etc. 5. Moisture detected at multiple places of the home eg ceiling, attic, crawl space 6. Poorly painted exterior & interior surfaces, cracks across the whole house trims /baseboard. 7. Sewer joint where two pipes connect appears to be separating, or was improperly installed (video shared) 8. Insufficient caulking to exterior paint resulting in multiple tickets everytime a new issue is discovered 9. External compressor making loud crashing noise - tickets created but no response/action taken yet