Toco Warranty Corp.Reviews of tocowarranty.com

I've had Toco Warrenty for a few years, and never filed an auto claim until last week. Things got off to a rocky start but eventually it evened out. I'd never done this before and it seemed like it was a communication disconnect with the mechanic and the adjuster. The phone representatives, Aiden, Daryl, Travis and Madison were awesome even when I displayed frustration with this process, they were very sympathetic, understanding and assured me they would do everything they could to help me through this, making sure I got my vehicle. Having employee's like that as the first point of contact is very important in customer service today. Thank you Toco for approving my claim and getting my car back up and running.

My experience wasn't timely or great but Dee made it better.

It was good. The CSR handled my claim in a reasonable manner.

Very reliable company that holds their title of professionalism every time I call.

It was my husband's truck and I was kept informed every step of the way. They sent the parts to the repair company and his truck was ready the same day after they got the parts he needed. I like the fact they kept in touch to ensure he was made aware. Been a customer thru the many cars we have had and will continue to be a customer. Darlene Casmere

I initially had to use my Toco service to have an air compressor replaced for my AC in early June and that experience was a nightmare. However, 2 weeks later my car was in need of another repair on the alternator and that experience went from 2 stars to 4 stars rating. The communication process of filing the claim... to requesting road service of towing my car to the car shop was much improved and professional.

I had a fairly good experience with Toco. I kept the service for a nearly year before canceling and within that timeframe I had one breakdown requiring contacting Toco. It took 4 hours to arrange a tow truck to my location (not their fault, it was a busy day) and two different tow companies had to be contacted to get one to me. Luckily, my breakdown happened within city limit just before leaving town so I wasn't stranded on a busy roadside. It took a few days to coordinate with the repair shop because Toco is on the West coast and I live on the East coast, plus their office is unavailable on weekends. I was pleasantly surprised that my out of pocket cost to replace an air pump was lower than expected. The reps were always professional and helpful even when I cancelled the plan. The cost didn't make sense in the long run compared to how much of repairs are covered. I paid more for the warranty than my repair would have cost out of pocket.

Pleasant to deal with. They handled the claim quickly and efficiently.