Toco Warranty Corp.Reviews of tocowarranty.com

I recently called to get a warranty for the 2007 Mini I recently purchased. I was quoted $93 per month and decided to move forward with the plan. I paid the first month and took care of the purchase with the representative. The next day I get a call from the rep and am told that the price will actually be $198 per month. Needless to say I canceled the policy. This kind of bait and switch after the purchase is terrible business practice. If they are willing to exhibit such poor ethics with the purchase, I can only imagine how bad it would be if I actually had to file a claim.

This company is a scam and they will take your money. When it’s time to file a claim they will say it was pre-existing. So if you don’t have a 2021 vehicle then this is not for you. They never respond to any calls and call you back. I waited 3 months for them to deny my claim and had to find out through my dealer ship. Please I advise you guys to check the BBB about this company and you will see the pattern. Just wish I knew this before.

Don’t waste your money!!! My turbo charger was covered in my warranty. The valve on my turbo charger was rusty and because it is literally part of the turbo charger, the turbo charger needed to be replaced. Because the car garage listed it as the valve on my repair bill, TOKO refused to cover it, arguing it was NOT the turbo charger when it was a piece of my turbo charger. They played on technicalities and preyed on the fact that I did not know those details at the time. That’s like saying a finger is not a part of the hand. Payed TOKO for years for nothing. Had an experienced mechanic fix my vehicle and he laughed at the lies they told me so they did not have to cover it.

I purchased a policy, with good faith and trust that Toco was a reputable a d professional Organization. I came to find out differently. When it came time for a claim, I was treated rudely and unprofessional by the customer care department, to begin with. Apparently, "customer care" with Toko, is an oxymoron. I was also treated even more rudely and unprofessional by both the Warrentech, claim folks and the adjuster department. Warrentech Which is the company that actually does the maintenance and writes the policies or as they call them contracts. The only bright spot so far, in my whole experience with them, has been with one particular Customer Care supervisor, Named: Fred Vasquez. He was very polite and professional and helpful. Thank you Fred. And by the way an inspector after 48 hours still hasn't shown up at my local service facility to inspect my car I do not have my car back. We're going on 3 days now without a vehicle. The promise was an inspector would show up in 24 to 48 hours..."not." Apparently I have thrown away good money on a big SCAM!!! BEWARE

Bought the policy and when I needed the support it was denied because the used car bought didn't have the manufacturers covered maintenance. Save your money and pay for the repairs yourself.

My car was at the shop for the whole month of February just to be told I had the wrong policy. Because the one I have didn't cover seals and gaskets. Here is the best part if you pay to have a shop take your transmission out and replace the torque converter seals and after that we will send an inspector to see if your transmission works . People take the money you'd spend on this policy and put it in savings so when your car breaks down you'll be able to fix it and hopefully you won't be without your car for a month or more

If I could give a NO STAR I would. Their rep Kyle is a creeper. He told me he googles people before he calls them to find out about them. He belittles people on the phone. He laughs at customers. They bring up the BBB likes its a badge of honor when the BBB was busted for selling grades by ABC 20/20. He has repeatedly called when he knows I would not do business with them. I have made a police report for harassment already. DO NOT DO BUSINESS WITH THIS COMPANY.

Have attempted numerous times to have them stop sending emails to no avail. This is getting to the point of harassment and may look into civil litigation if this continues.