Toco Warranty Corp.Reviews of tocowarranty.com

I wish I can give ZERO star but unfortunately the lowest google allows is 1. SAVE YOUR MONEY THESE GUYS ARE SCAMMERS AND WILL NOT COVER ANYTHING. I had an issue with my car “ noise coming from the engine” when. I took the car to the dealer who diagnosed the car and they said there is misfiring and issue with camshaft therefore engine needs to be replaced cuz cost to fix will be high. We opened the claim with these TOCO guys who sent their examiner to the dealer to take a look at the car then they told me the claim is denied and that there is nothing wrong with car and that all it needs with oil change- they dealer gave me and gave them the report that identify the issue with the engine yet they still refused to cover and honor the contract. My car service is Martin is the adjuster Travis follow up for the case claim# 009290 . Stephanie customer service. Daniella supervisor to date with oil change done on time- all receipts were provided to them- they are just scammers and don’t want to cover or pay anything. I spoke to the supervisor and I asked for their report that states that no issues with the car because I told them I’m taking them to court for failure to honor their contract and the refused to send it and told me they can’t send any reports out. I have all names “ Martin is the adjuster - Travis was a follow up for the case - Stephanie is customer service and Daniella is supervisor “ DO NOT USE THEM AND DO YOUR RESEARCH- THEY ARE NOT GOOD AND YOU WILL END UP PAYING FOR NOTHINGt.

Refused ASE mechanic records for maintaining oil. "not verifiable" engine is gone and they turned their backs. They will find whatever they can to deny your claim. DO NOT Waste your money. Horrible customer service. We paid for years.. and got no service in return. We maintained the vehicle perfectly. They refused to pay the claim. They closed the claim without even diagnosing the undriveable car. We were told by Toco, that maintenance can be done by ANYONE, ourselves, or and ASE certified mechanic and long as we kept receipts. I had all oil changes done by and ASE certified mechanic and you will not honor the receipts for the work I paid him to do. Again you are finding fault where there is none so they don't have to pay. Intentionally. A LICENSED mechanic changed the oil which any person can do, and you decide that you will bully a handicapped young woman into not honoring her contract that she paid for each month for years. The car was never even diagnosed before they closed the claim. Proves.. no matter what the issue is. They wont pay. Please don't support this company. They are really taking advantage. Handicapped and left with no car, no diagnosis, just closed doors in her face. But are now still trying to collect their monthly payment from her. HA! I'm just trying to get the word out to stay away from this company, and I will continue to spread the word until my last breath. On to my next honest review. Crooks!

The first time I called several months ago and asked questions on payments the guy was so super nice . Now I called today and DEPENDING ON WHO YOU GET this lady was so aweful and had nothing but so much rudeness. I wanted to pause a payment and wanted to let her know the reason for calling but no she jumped into the mosh pit and said NO, i cannot do that. I said I want to then cancel I no longer want them as my warranty I will go somewhere else she proceeded to yell at me and I ended up calling cancellation dept who for the guy was like a robot, no emotions no nothing. Please stop hiring these clowns who have no business or experience in handling cust service. They make company look bad because of people like that.

This company is a scam! I've been giving them my money for 7 years straight! All to still have to come out of pocket on something that I thought was fully covered! These people only paid for 2 repairs in 7 years. My alternator and an axel. I took it where they recommended and no one never documented my engine was going out. Choose you own shop, don't take your car where they recommend because they might be working together! Because ain't know why I wasn't told my engine was going out. Now my engine is bad and they can only cover up to the amount my car is worth and now I have to pay 2000 out of pocket after paying then thousands for nothing ! If I would've known that, I would've been stop paying they ass! Please read your contract because they will definitely play you!! Don't waste your money with these people!

First I'd like to state that this Review isn't about my issue with Toco, it's about the millions of struggling people who work from paycheck to paycheck and need a company with some sense of Social responsibility to step forward and show some empathy. Now that I've stated that let me begin. In December 2021 I researched Car Warranty Companies and TOCO caught my attention because of their A+ Rating with the BBB. I enrolled with their friendly and courteous sales reps who painted a very wonderful picture about TOCO and set a high bar as far as my expectation of what to expect from the incredible service and care they promised. Now it's October 2022 and I've paid my bill to TOCO faithfully every single month. My car puts out a trouble code to get my braking system checked, so I go to Factory Trained and Certified Mechanics and they tell me my brake pump is failing and needs to be changed. I immediately gave them my information from TOCO remembering all the lovely things their sales rep told me about their concern for their customers. Initially they agreed to send out a Technician, then suddenly rescinded the offer. Why you ask? Well it's simple the Brake Pump hasn't completely failed... yet. Now I'm not going to drive around risking my life and the lives of other motorists till the brake pump seizes, my tires lock, and a catastrophic accident occurs. You see over 26 years ago, in another car I owned, my brake pump froze and a huge crash happened. The car was totaled! Anyways when I asked the Rep Jessica if she thought driving a car in this condition was the right thing to do she replied "We're not forcing you to drive your car" I know right? The humanity is overflowing, it made me feel so valued, in fact it made me feel loved by the great folks at TOCO. NOT! Then I got a call and a message was left asking me to return their call. A change of heart perhaps? So I said to the Rep whose name supposedly is Brittany "What if a working mother with three children has your warranty and she has the same issue. She's a single mom, working from paycheck to paycheck and she buys a TOCO warranty like I did. Now her mechanic lets her know her car isn't safe to drive, the brake pump will fail at any moment, so she calls you thinking she's in good hands then you refuse to fix the issue. Do you think she's going to stop driving the car? And is it right for her to wait till it fails completely before you'll act?" Her reply? I kid you not, Brittany another TOCO Rep with a winning work ethic replied "I can't answer that question!". So you judge for yourself whether their A+ BBB Rating is worth anything but puffery to rope in unsuspecting customers? As for myself I'm working with the Illinois House of Representatives, The Governor, The State Attorney and the FTC to change the rules on all warranty companies. Not just TOCO, all of them. We have very strong consumer protections here in Illinois, and where the best interests of the public become jeopardized by unethical business practices they will intervene. Look I am fortunate that I can fix my car on my own using my money, and fortunately when my car manufacturer heard this story they agreed to fix my entire braking system for free! That's right, they're fixing the faulty pump and everything else so they can keep me and motorists around me safe. It is entirely irresponsible to wait for braking systems to fail completely before you'll fix it! Especially when a customer has paid you more money than the repair even costs. Do you want that single struggling mother or grandmother or anyone for that matter driving behind you anxiously waiting for their brake pump to fail? Of course not. We're not talking about an alternator, or a water pump, or an air conditioning compressor, we're talking about the most vital part of any automobile; THE BRAKING SYSTEM. And yes TOCO has to make a profit, no one's questioning that, but if you want to show the public how great you say you are, do better TOCO. Be the game changer, show America why you're the best Car Warranty Company otherwise that BBB Rating isn't worth anything. I will never trust a BBB Rating ever again. As far as TOCO, hear me; I won't stop fighting for every single person living paycheck to paycheck who dedicates themselves to buying your car warranty, you have zero social responsibility. And as for your Reps? Have the claims department solicit sales for you so the public can see who you really are. At least I could give you some credit for setting low expectations. In that regard you should have a AAAA+ rating.

Toco finds ways not to honor your contract. They are incredible.Looking for and making up loopholes are there goals. They're very good at it.So think twice before getting involved with Toco Warrant.There dishonesty will get you no where but in a deep hole.Seriously listen to me DON'T DO IT

It's a waste because everytime take your car to Auto shop nothing is never covered. So what is the purpose of paying for Extended Warranty and nothing is never covered.

Do not deal with this company. If a major break down occur(engine/transmission) they will only pay a small percentage of the amount. 2 years of $100 per month wasted. Thanks a lot Toco warranty co. 👎💩