Tokio Marine HCCReviews of tmhcc.com

Absolute scam of a company, will not make the mistake of using them again.

I have a claim over covid and they keep asking for mor and more evidence. They have the medical reports and hotel details . They clearly don’t want to pay a legitimate claim and I am fed up with them. They do racv travel insurance. Don’t go near them.

Went through the RAA to get travel insurance, which turns out is underwritten by Tokio Marine. Spoke to them over the phone about some claims we had after problems on a European holiday. “Sure we will cover you for that, just put the claims in on the website”. All claims put in and all denied. Has left us over $15,000 out of pocket and left a very bitter taste of the raa for promoting this company. Do not use this company for any sort of insurance. The raa has always been good to us, but after this I think it’s time we moved our 7 insurance policies to another company.

Dont trust this company. First of all im not insured with them but someone who is did extensive damage to my property. Their Senior Claims Advisor is one of the most dishonest people I have ever had to speak with, abrasive and rude. They will ask you to do something to verify the claim, at your expense, and then just keep moving the goal posts on what the expect until you can no longer satisfy their expectations. I had to ask the Advisor to stop contacting me due to the fact her repeated requests were just not possible, which she did, but then calls me pretending she has the wrong number continuing to harass. This company made 46 billion last year and they wont fix the damage to my home caused by their insured that was all captured on video. So much for their business statement "as part of the Tokio Marine Group family, our purpose is To Be a Good Company. It’s this value that binds us together and inspires us to do the right thing, with every decision, every action and throughout all our strategic endeavours. To Be a Good Company governs not just how we run our business, but how we empower and inspire our people to look beyond profit and help us honour our commitments. We act for the good of our people, our clients and our society. This fundamental philosophy sits at the heart of our company culture and helps keep us focused on being the positive, sustainable influence to keep our people, our clients and society advancing for a better future. " They are anything but ethical

Worst insurance company ever. I got rear ended at the stop light by their insured…. This has been the worst experience ever. The claim adjuster Hollie (yep im giving names) is basically minimizing the damage to my vehicle and trying to delay repair. They dont have a shop to take it to for estimate so they rely on 3rd party but they don’t believe the 3rd party. I can’t imagine how they treat actual customers if this is how they treat those who were not at fault. Ill never do business with them again and I pray no one with this insurance hits me. Do not recommend

I tried to buy Family Travel Insurance, however as you go through the motions, it turns out that 18-79 years olds are only eligible. So i called up to clarify and add children under 18 to deal with a rather unhelpful customer services agent. Poor website, wording and experience.

TERRIBLE SCAM OF A COMPANY!! They are trying to bilk me out of a frivolous $3,500, saying it's for "legal fees". Fees I've never been billed for, or seen any paperwork to support these charges. My lawyer advised me to send a certified letter for signature, requesting a detailed break down of these charges. I received the signature confirmation that they received my inquiry, and instead, sent me STRAIGHT TO COLLECTIONS!! Now negatively impacting my credit!! I AM BEYONG ANGRY WITH THIS COMPANY!! STAY AWAYYYY!!!!!

I had travel insurance with RAA when I lodged a claim I found out it was through these guys’ Been a absolute nightmare dealing with these guys at a time where I’m injured and need support this company is the worst’ They keep coming up with ways not to pay you out make it impossible. Don’t even read your request properly. Just send you smart ass reply’s’ DON’T USE THEM’