Stan C.
TiVo's call center technical assistance is the worst.
TiVo's call center technical assistance continues to disappoint & reinforce my decision to go with a Cable provided DVR. I spoke with Ezra at the Philippines Call Center - he was pleasant and somewhat helpful as I attempted to get my TiVo HD back online. I started the process of Guided Set-Up and he said that a hot spot Internet connection would work as Internet connection. I just wanted to watch my shows that were saved on my old HD model. I started the process, then got hung up on the last step, I think it was getting program information...I called back spoke to a woman and she said "Hot Spot will not work with my TiVo" I told it was working, she said no it won't. I then ask her how familiar she was with the older TiVo models....she said she was. I asked to speak to a supervisor she insisted three times that - that was not needed. I insisted a fourth time and she said she would connect me. She then hung up on me. Great service. I called back, got Ezra again, agent the first time. He was a little confused over my question...would hot spot work, and I just wanted to watch my saved programs. I then asked to speak to a supervisor again. He put me on hold and after 10 minutes...yes 10 minutes I got supervisor Jeff. Jeff gave no clear answers and just kept repeating what I was saying to hime, and he said "Hum" a lot. Hum, this, Hum that. He then told me to look at my TiVo Wireless G USB Network Adapter. He kept asking if the two lights were lite or blinking. I told him there was only only light with two symbols on each side of it. He told me to turn it over and look for another light. I asked him if he was aware of what these look like...there is no light on other side, just an rainbow / upside down smile light that goes from power to the internet connected symbol..handshake symbol I call it. He kept telling me I was not connected. I got so frustrated with his hums, and more hums from him, I hung up. What kind of service does TiVo offer? The worst. So unless you are a tech smart person I would not recommend TiVo as there is no customer service any longer. There used to be...now it has been unsuccessfully outsourced to another country. Bummer.