TiVoReviews of tivo.com

I recently purchased tivo stream 4k. It is a nightmare to set up, about 5 passwords & a 2 hour live chat & a fake us address & now it seems to work. I would not recommend this un user friendly system to any1.

NOT HAPPY with communication or service I purchased a TiVo Bolt 500 GB on Nov 27, 2017 plus the one time service fee (which is I don't have to keep purchasing the service to record shows each year) After the last update for the software for my TiVo device, which was before the pandemic, things have changed and not for the better. I've looked on Google and on TiVo.com and I can't find an answer to fix it back to the way it was. The first issue is the thumbs up/down buttons on the remote no longer work. I have a one pass for shows/movies and TiVo records the shows/movies but there are two problems.:  1. TiVo records twice or more times the same movie/show/episode. And since a lot of channels are showing the same episodes or movies many times in one week it has become a chore to delete the several recordings of the same episode or movie. 2. It is recording shows/movies that I would not watch and since the thumbs up/down no longer work I have to take the time to delete these shows so they don’t take up room. I emailed TiVo regarding these issues on Dec 10, 2029 and Apr 5, 2020 and I have not received a reply. I believe that TiVo is forcing me to purchase another box. Since I have a lifetime subscription for recording shows/movies if I purchase another box I lose that and will have to purchase a subscription with the new box. Also I believe that TiVo sold me a defective box as it will randomly restart for no reason. I feel abandoned by TiVo for not addressing my emails. I am on a fixed income. It took me at least a year to save up to purchase the box and subscription that I have. I am on a fixed income and I will have to start over again if I want to purchase another box. And today 10/9/22 I'm getting a message "the tivo box has detected a serious problem and is now attempting to fix it. This will take 3 hours. Please do not unplug or restart the tivo box! If you have a plasma TV or concerned about image burn in turn off the TV for 3 hours. If that doesn't work call customer service." Customer service does not work on the weekends and I can't get to live TV. Which means I have to wait till tomorrow to get anyone from technical support.