TivlyReviews of tivly.com

Terrible, shuffled from person to person, each person asking the same questions and passing me off to another company. This is like data mining for info and giving you nothing. STAY AWAY.

I filled out a form online to get a quote, but they said I have to call in to finish. I called and the ai bot asked me all the exact same questions I had already answered, then transferred me to a customer service agent. That person said an insurance agent is available for me to talk to, so they transferred me… to a dead line. I called again, was able to skip past the bot, and that agent also transferred me to a dead line. So I called again third time, explicitly stating to the agent that I keep getting sent to dead lines and she said one moment, then transferred me to a dead line. I am not joking when I say I called one more time, told the agent what kept happening, and she smartly replied “well that just means the agent is out of office for the day” as if I were the dumb one to even be mad about that. I cannot fully describe to you the level of rage I felt after all this. I, along with others here I see, are warning you not to waste your time with this seemingly “quick and easy” business. It’s useless at best and infuriating and insulting at worst.

Absolutely awful insurance company. Requesting a simple COI takes DAYSSSSSSS to receive. Half the time the reps can't even find your business ... The very business that they're supposed to be providing insurance coverage for. Need an additional insured verbiage added? Good luck! Paid for a simple umbrella insurance policy in full for a year. The experience is abysmal. I've literally lost out on work waiting on COIs to be created. Would highly recommend to avoid this nightmare.

This company or whatever you want to call it is a WASTE of time. Trying to get a quote from them regarding general liability insurance for a small business I swear you would think you're trying to a kidney. I have been transferred 8 times, asked 200 questions and still not a quote. Then will tell u someone will call u back. Guess what? When they call u back, the same questions and transfer again. Just forget. Waste of time

Tivly agents passed me around 5 times and asked me the same questions 5 separate times. In the end they offered me no quotes since it appears they only know how to transfer phone in house to another Tivly customer service. Not one. Was like entering an insane asylum. I cannot believe they are even a business.

If I could give zero stars, I would. You can't speak to an agent. There is no direct number to speak with someone about the quote and if you call the 800#, you have to give all your business information again and every time you call, you have to go through that process over and over again. I gave up! What a horrible, time-wasting experience.

I called Commercial lnsurance Center and answer questions, they send me too Tivly for more interrogation, they send me to a website for Next where I am supposed to fill out the same questions I already answered and more. I quit this. This is a data mining operation. Stay away.

Awful experience. After spending 30 minutes with Nathan, a Tivly CSR, he matches us with Next Insurance company. Nathan sends me a link to a Next online application. I fill out the app, and Next says that they are not a market for our class of business, and recommends I talk with Tivly! Then I find out that there is no way to contact Nathan, the original CSR that that took my information. Complete waste of time and effort. Avoid.