TivlyReviews of tivly.com

Don't wasted your time - Called and spoke with a person named "Portia" who took all my info and swithched me over to another line to speak with an unnamed insurance agent at an unnamed company. Then an automated message asked if I called them or if I was switched over and promised anything - I was promised a quote so I pressed 2 and was disconnected. When I called Tivly back again, another five minutes explaining what just happened to some person named "Chalma"? who swithced me over to a busy signal.

Waste of time, they just make 100 questions and then “redirect” you to a confusing web without a solution or even a quote. Stay away

Customer service= 0 rating… you have no main point of contact. NO EMAIL CORRESPONDENCE HAS A PHONE NUMBER. THEY CHARGED $3,000 to do an inspection of our commercial property. We had to meet the inspector on 5 different occasions with 2 of those meetings being canceled after we arrived for the meeting. (This a small portfolio of duplexs that sit all together). INSPECTION REPORT: to maintain the coverage, they expected hundreds of thousands of dollars of work to be done to satisfy a simple foe policy with no wind and hail, no water protection. A truly stopped down policy. Policy premium was only like $16,000 to put into perspective of the size of the property value. It is not even in disrepair, just older than new construction. No phone call… just a letter stating we had 10 days to comply and complete the repairs or we were canceled. Even if we did the repairs, we could not have completed them in 10 days. So we called to cut our loss short and canceled the policy. They held our refund a full 90 days and sent us a mere $1300 refund for a $21,000 policy (inspection fee, agency fees, taxes, etc) did not communicate with us, only us pushing back did we even achieve more than the $1300. I know you may be saying their rates look good, but I suggest you find an agency with a human and customer service driven team. You get no discount by not having it with Tivly. You just get hassled. Good luck!

Terrible, shuffled from person to person, each person asking the same questions and passing me off to another company. This is like data mining for info and giving you nothing. STAY AWAY.

I filled out a form online to get a quote, but they said I have to call in to finish. I called and the ai bot asked me all the exact same questions I had already answered, then transferred me to a customer service agent. That person said an insurance agent is available for me to talk to, so they transferred me… to a dead line. I called again, was able to skip past the bot, and that agent also transferred me to a dead line. So I called again third time, explicitly stating to the agent that I keep getting sent to dead lines and she said one moment, then transferred me to a dead line. I am not joking when I say I called one more time, told the agent what kept happening, and she smartly replied “well that just means the agent is out of office for the day” as if I were the dumb one to even be mad about that. I cannot fully describe to you the level of rage I felt after all this. I, along with others here I see, are warning you not to waste your time with this seemingly “quick and easy” business. It’s useless at best and infuriating and insulting at worst.

Absolutely awful insurance company. Requesting a simple COI takes DAYSSSSSSS to receive. Half the time the reps can't even find your business ... The very business that they're supposed to be providing insurance coverage for. Need an additional insured verbiage added? Good luck! Paid for a simple umbrella insurance policy in full for a year. The experience is abysmal. I've literally lost out on work waiting on COIs to be created. Would highly recommend to avoid this nightmare.

This company or whatever you want to call it is a WASTE of time. Trying to get a quote from them regarding general liability insurance for a small business I swear you would think you're trying to a kidney. I have been transferred 8 times, asked 200 questions and still not a quote. Then will tell u someone will call u back. Guess what? When they call u back, the same questions and transfer again. Just forget. Waste of time

Tivly agents passed me around 5 times and asked me the same questions 5 separate times. In the end they offered me no quotes since it appears they only know how to transfer phone in house to another Tivly customer service. Not one. Was like entering an insane asylum. I cannot believe they are even a business.