Rachel L.
Horrible Customer Service
I ordered a pair of gloves and was shipped the wrong item. They initially told me they would ship the gloves out and a return label for the wrong item, that would have been totally fine... except they lied to me. The gloves were out of stock, yet they told me they were on the way, only to then later tell me they couldn't send them after all. Offered a refund or store credit. I asked for the refund, which is when they replied that I would receive my refund after their INCORRECTLY SHIPPED item was returned to their warehouse. So not only did they mess up my order and lie to me, they are holding my refund hostage. The returned item reached them over a week ago and still no refund. I will *never* purchase items from the title website ever again.


