Customer Service is a joke, first they don't send what you paid for, than they send incomplete products and poorly word instructions. When you complain they offer subsitisute and tell you they can't fix there error due hard to find materials.
DB
Don B.
Good clean environment for boxing work…
Good clean environment for boxing work out. My complaint is based upon the one sided Membership Agreement, inadequate communication opportunities by phone and email and difficulty in canceling membership and automatic bank account withdrawals.
KS
Ken S.
I got a 20% off my purchase so I bought…
I got a 20% off my purchase so I bought boxing gloves. When I made to checkout the 20% wasn't good for what I purchased. A hook to get you to buy
JR
Joel R.
Not worth the trouble
it's an okay website as long as you know that what you are purchasing is a good, and proper fitting product. However the shipping is not only outrageous but untrue. I paid 32$ for 2 day shipping and it took 6 days... 32$?! Seriously!!! I didn't even pay that for my tv. I much rather pay the extra money to have my product show up on time.
Returns policy = you pay for shipping and insurance. And they sure as hell didn't insure the package they sent me. Now I'm stuck with a pair of glove a that don't fit and you be lll be out of your mind if you think I'm going to pay shipping a couple more times , to send them back and to get another product sent to me. Do yourself a favor and order from somewhere else, unless you're okay with paying a minimum of 16 to ship something.
TO
Tonale
Terrible
I've purchased goods for a Christmas pressie in Nov 2016 to be sent from USA to Australia.
The products ( tracksuit and shin pads guards) were average price if converted in FX but at the end of the day, it was a requested gift. It was justified to pay $52USD ( approx $78AUD) for delivery as intital quote and paid invoice.
48hrs later Title boxing came back and said that an additional $35usd ( $50AUD) needs to be charged for extra shipping cost because of the dimension and weight of the product. I just couldn't fathom paying over $120aud just for postage. I've ordered from USA before and NEVER have paid that much. I even questioned them and asked for the proof of freight charges to be included, unfortunately they could not provide. I've paid $50usd at max, however I've only ordered clothes , not shin pads. Reluctant, I went ahead and authorised the additional charge for postage with PayPal.
24 hrs later theyd come and say the shin guards are out and will not be back in stock, yet my tracksuit is on the way.
This was rather disappointing but I figured they automatically refund the shin guards and postage as any company would. When I voiced my disappointment, I had an urge to remind them about the refund ( bcos most company following a " sorry , it's not in stock , we will refund your money etc" spill) they've replied promised guards will be refunded in 3-5 business days
1) they should have told me the guards were out before sending the order. I could have got tracksuit here is Oz or ordered something else if I was to pay $70Aud worth of delivery. Absurd cost.
2) I couldn't understand why they wouldn't check their stock levels before sending out a message to ask for additional courier cost.
I followed them up regarding neglect checking stock and refunding the extra charge for the " extra cost of delivery because of the dimension and size of the product" , one I've paid for but out of stock.
To be fair, I was willing to let go and meet in the middle, paying $52 USD for just tracksuit delivery ( one item that weighs less then 1 kg).
They refused to refund the delivery extra charge and offered a store credit for the "confusion". I didn't want it ever.
There forward , I had to PayPal dispute my shin pads refund because they didn't action the refund.
Still working on my delivery.
I wouldn't they're say scam, but just a poor company, bad communication skills, sloopy service and lack of attention.
Positive- quick delivery and they did reply back to my emails.
I would say, benefit if the doubt because they didn't have the stock they used the additional charge of delivery to get the most premium cost of freight to get to Australia quicker. Agreed, it was quick, but I never asked for it to be quick. I would have appreciated communication and money back from an absurd amount of delivery cost.
In a nutshell. If you Live in the states and can drop by the gym/ store . Would be ace.
International- stay away. I know the person I bought this for has mentioned it to all his boxing buddies that he trains with the experience I had to go through. The prices might seem cheap but by the end, it'll cost just the same if not more and extra headache and time.
Negative experience always spreads like wildfire!