Titan Auto WarrantyReviews of titanautowarranty.com

Process was super easy!

My questions were answered promptly.

Easy to navigate!

My truck has been in the shop for three weeks. The shop has been waiting on approval for repairs almost the entire time. I called today to speak to someone and no one could actually help.

SCAM. FRAUD. Am trying to get repair done right now and no one to talk to other than answering service who says they know nothing and will pass on message. No one ever calls back and no one responds to emails. Have submitted everything to them as contract says and they will not communicate, hence my vehicle is sitting at service center not being worked on.... this place should be out of business as they are stealing premiums from customers.... don't expect to be able to use the warranty when the day comes. YOU HAVE BEEN WARNED!!!!

Very good customer service

My husband and I purchased an extended warranty for both our cars July 2021. We paid our deposit and had been paying our monthly payments on both cars since July 2021 without missing a payment. Our Ford needed the steering gear and power steering pump replaced. ------ Ford in ----- CA replaced these parts and submitted the 3100.00 claim on Sept 8th 2022 via email as requested by Titan Auto Warranty. When ----- Ford did not hear back from Titan they followed up with Titan by calling 2-3 times and re-submitting the claim. After several attempts, ------ Ford then reached out to us explaining they had not heard back. That is when my husband & I called approximately 15 times only to get a calling service stating they would forward the message. When asked to speak directly to a supervisor the call center stated they did not have a number for us to call. When asked how they get the messages to Titan, the call center said it was put in a database. My husband, myself nor ----- Ford have had a return call, email or any type of correspondence from Titan Auto Warranty regarding the repairs. Titan will most likely respond to this by saying I am not in the system and I am referring to the wrong company. My husband and I have different last names which I have clarified with them many times. Their response each time is that they won't speak to me bc I am not in the system (but they took the automatic payment that was from a joint account). The issue has still unresolved and we are out 5000 dollars. The absolute worst company I have ever (not) done business with.

My truck has been in the shop since Friday, 01/20/23. The dealership contacted you goys on Monday, 01/23/23. You responded and said you would send somebody out or review it. Tuesday you asked for pictures of my vehicle, probably as a way of trying to get out of the claim. You were supplied with the pictures, and to my knowledge have not responded to yet. How long am I supposed to be without a vehicle? The contract purchased stated you cover the engine and air conditioning, so what is the hold up? I also have rental car coverage, which I'm not sure how to get. But it looks like it will take you as long or longer to approve my claim, as the rental car coverage you offer. This in my opinion is not very good business practice. It is now 02/01/23, still no approval or denial from company. On 01/28 I sent representative from Tita a copy of my contract. He sent it to the adjuster, who in turn asked for more info from service writer at dealership. I am still waiting for their decision, and having to arrange different rides to get to work. How F-ing hard is it, to tell me yes or no on your repairs and rental car coverage. NO IMPRESSED WITH THEIR LACK OF RESPONSE, AND SH---Y CUSTOMER SERVICE