customer Michael K.
I had a claim of $550
I had a claim of $550. Nobody told me, not even Scott who sold it to me, that you had to tell Titan the upfront costs and where it would be done. I called one that was done and they denied me the $550. So I didn’t know and I wasn’t not told. And I suffered.
Response from Titan Auto WarrantySep 6, 2022
Sorry you feel the way you do on this matter. Very clear and easy process and a standard with any coverage. There is no company, not even your insurance company that would just say fix it and we will pay whatever. We as with any co, ask the shop to submit an estimate. Very easy process we approve and pay the shop. otherwise everyone would just say I got this fixed pay me! Seems logical....to ask for an estimate and make sure its at the shop.