Tires PlusReviews of tiresplus.com

I had service on my car totalling 1055.86 January 16, 2024. Later I noticed a scraping sound coming from under car and when I took car back to see what was going on, I was told that I have to get back in que with other customers. During this 2 hours wait, I decided to go and inquire what was taken so long to learn that I was forgotten about! I won't play the "taking advantage of a woman " card, but I find this lack of care totally unacceptable. I intend to never go back and discouraged anyone else with intentions of going. This tire plus is in Stockbridge, Mt Zion Rd.

I have had two bad experiences with them, first, I went to rotate the tires and they told me that the brakes were bad and that not to drive the car, an estimated of $700. I went to a mechanic and the brakes are good for at least a couple of years. Then I had a nail in the tire and they told me that it couldn't be fixed and that I had to change it, for $250, I went to a tire shop and they fixed it for $20.

I would give this no stars but it wont let me. Wife went in 2hrs before they closed to have a tire checked that has something in it and was told they had nobody to look at it. Everyone was on vacation. But they could put some air in it if she wanted them to. What kind of ridiculous poor service is this? If there was nobody there to look at it, the shop would be closed. I'd walk before ever spending a dime at this store. I've been in customer service in the automotive business for 29yrs and I would fire the employee. I can guarantee this isnt the first time this employee has cost the store money.

Since I have to give a star it gets 1, I would prefer 0. An appointment for tires and alignment was to be done in 4 hrs, took 8.5. The worst part of this was I had to initiate the communication after 5 hrs for an update. Then I was charged for lifetime rotation that I did not ask for. 2nd appointment was for a tire rotation and oil change. 45 min appointment took 4 hrs. Again no communication until after 2.5 hrs when I asked how much longer. They made me miss a doctor appointment that took me 5 weeks to get. No apologies on either appointment and was still charged full price. Do not take your car to any Tires Plus in Metro Minnesota they are all horrible. Have contacted corporate office was told they would call me they never did.

I presented to Tire's Plus on 10/30 for a courtesy battery check because my vehicle would stutter before starting. Stacy provided me with battery check and I was informed it was it at 97% and was not the reason for the stutter start on my vehicle. Due to my battery being good I was informed that I possibly needed a new starter or alternator but that this determination required a vehicle inspection. I returned my vehicle to this location on 11/1 and since it was late in the day told a vehicle inspection would be started on 11/02 to determine the cause of the stutter start. On 11/02 I received a call at 10:57 AM from Stacy informing me that the battery and starter were not the problem and that I needed a new alternator along with some other recommended maintenance. I agreed to having a new alternator and oil change completed. I was called at 4:02 PM and told by Stacy that my existing battery was dead and that I needed a new one and she needed me to authorize the maintenance. I questioned as to how a battery that was checked multiple times prior to was now dead within such a sort span of time. Stacy was unable to provide a clear answer. She eluded to my alternator killing my battery but the battery was at 97% per her check and deemed serviceable . I continued to question how my battery was now dead when this was never an issue prior to the new alternator. Stacy was not able to explain how my battery was now dead within a few hours. I was then forced to purchase a new battery in order for my car to be serviceable. Upon picking up my vehicle I asked for an itemized list of maintenance. I was charged $49.99 for a standard oil change and had to request a coupon be applied so that the oil change was reduced to $32.98. I do believe that my car battery was left not charging while maintenance was conducted and that this location is at fault for my battery going dead. In total I spent over $1100 for an oil change, new alternator, new battery, and vehicle inspection. After further review this location has a current F rating on the Better Business Bureau. Avoid at all cost.

I went there as the AC was blowing hot. They said I needed a new compressor, $900 later I left with my AC blowing better but not as cold as expected. Less than 2 months the same issue, the AC is blowing hot. I spoke to the service manager Adrian, who was of little help. Please spare yourself the aggravation, and go someplace else for service or risk being lied to, boxed, and bumped for services you do not need.

For starters I hate to even have to put one star because it was way less than that my experience at Tires Plus was nothing less than a worst nightmare. I brought my truck there for an alignment which took more than two and a half hours even though they pulled it right in on the alignment rack as soon as I got there. The alignment that I received was the absolute worst alignment I have ever had in my life it pulled to the right so bad that if you took your hand off the steering wheel you would simply go in circles. I brought my truck to Midas to try to get an alignment they told me within 5 Seconds they could not do an alignment on my truck because there was other issues first that needed to be addressed. So after $533 with Midas my truck drives perfectly down the center of the street unlike the $140 that was stolen from me to destroy my front tires thank you Tires Plus

I was quoted about $1300 for radiator and thermostat repair to which I agreed When finished they said the thermostat did not need to be repaired. Then a few weeks later the car overheated,and they said it was the thermostat. I want them to pay to repair my car and for rental car but they are stonewalling. I contacted PA attorney general, local TV, and numerous complaint websites. I believe my cause is righteous and will continue to pursue this until they make good on my complaint.