Tires PlusReviews of tiresplus.com

My sister called and made an appointment to take her truck in for her AC she sat there for 4 hours for them to take a look at the truck and then they advised her that the mechanic does not want to do the work because it takes 10 hours! Why are you even in business if you don't want to do the work? We have given tires Plus a lot of money since we moved up here in 1988 but I can guarantee you one thing this is the last day we will contact them we will go to the Firestone in Wesley Chapel for all of our future work on our vehicles

If you have any kind of handicap (I have Pulmonary Hypertension--high blood pressure in the arteries of the lungs) DON'T GO TO TIRES PLUS IN NORTH AUGUSTA!! I drove there and stopped my car by one of the open bays. There were workers inside the garage. NOT ONE of them came to my car to ask if they could help me. I finally had to WALK TO THE DOOR OF THE "SHOWROOM" for someone to respond. All I needed was one tire fixed as it had a nail in it. i was wearing my oxygen. One employee came to the car and looked at me like I just magically showed up. They offered NO HELP AT ALL to me! I WOULD NOT RECOMMEND TIRES PLUS FOR ANY SERVICE. FIND SOME OTHER PLACE TO GIVE YOUR BUSINESS.

Good afternoon Mr. Armbrister/ Corporate, Recently I purchased a 2020 Jeep Compass from Enterprise Car Sales in Orlando. With in the 7 days of purchase I need the vehicle looked at due to a shaking/shuddering in the front end. I was instructed to try and line up an appointment with Firestone, but they could not look at it in a timely manner, so the alternative was to go to Tires Plus on Merrit Island. The manager on duty this day was a man named Sean. I spent hours at this location while my vehicle was being looked at and I got to observe how Sean (the manager) conducts his daily duties. To say the least I was not impressed. Sean has a habit of talking over customers and talking down to them. I also noticed this behavior of Sean doing this to his own employees. When it came time to deal with Enterprise management, he did not take the lead and made me do everything all the way down to putting in the credit card number into the machine to finish the transaction. He charged Enterprise more than $500.00 and the issue was never resolved. Maybe if he would have made his Tech take it for a test drive like most places do, they would have known that the problem was not fixed. It took me a week because of my schedule to come back to Tires Plus to let them know that it was not fixed. Again, I had to deal with Sean. I asked if I could set up an appointment so that I did not have to wait hours again and he refused to do so he keep saying (bring it in on Saturday and we can get Enterprise to get you a car), so I was not stuck there all day. Saturday morning, I get to Tire Plus and again I had to deal with Sean and his attitude. It starts by me asking him if he could call Enterprise car rentals down the road to get me a car if he had to have mine all day and he said that was up to me to handle. Then he goes on to tell me that the Tech cannot drive the vehicle over 70mph. Sean only talks about what he can’t do, not what he can do and after a little back and forth between Sean and I, I told him that I thought he was rude and that he was an (ass hole) and that was when he slid the keys back over the counter and told me to take it somewhere else. My observations of Sean and his management skills are this. Sean is a narcissistic person that looks out for him self and his own interests. I saw and heard him talking over customers and employees with no kindness whatsoever. I also witnessed him take a sale from one of his employees. I am speaking up not only because of how I have been treated but for the people under his management that seem to fear repercussions of speaking out. My evaluation of this person (Sean) comes from my self-having a very thorough background in management over the past 25 year which includes managing up to 250 people on million-dollar projects in construction and leading men in the Army in Iraq in 2003 during War. I hope that upper management investigates this matter further and there is retaining or termination of Sean because he does not know how to be a leader nor have management skills.

HAVE BEEN LONG TIME CLIENT. UNFORTUNATELY I DICOVERED MY AIR FILTER AND CABIN FLITERS WERE NEVER CHANGED AS I WAS CHARGED. I ALSO FOUND THE WARRANTY ON TIRES THAT HAVE A DEFECT AND TIRES PLUS CONTINUES TO SELL THESE , THE EXCUSE IS LOW TIRE PRESSURE CAUSES THE TIRE BRAND TO COME APRT INSIDE , WEEL IF I KEEP 35LB ON MY KIA WHAT IS LOW? ALL FOUR TIRES? CFNA IS THRIR CREDIT HOST NOW AND THEY HAVE A NONE RATING WITH THE BETTER BUSINESS BUREAU! AND 1 STAR RATING WITH OVER 200 COMPLAINTS IN THE PAST YEAR MOSTLY UNANSWERED.I CANCELLED THEM BOTH OUT.

They are liars!! They advertise free brake inspection but in reality, they will try to make you have an inspection of your vehicle at a price. I came in for a free brake inspection and that is what I should be given, and to wait for two hours was unnecessary.

Do not go to this Tiresplus -- for that matter, none of them. For starters, my first visit was for a battery and brake caliber. Returned the battery for another one a month later. Two weeks later it was dead - returned got another one - same thing! Brake caliber installment - burst a couple of months after it was installed - faulty work or faulty parts, I am beginning to think BOTH!!! Ok, maybe they are only good with tires - hence the name. I went to purchase a tire after getting a screw (Supposedly) was stuck in one of them. I was told with my car type, i will need to replace all 4 tires - so I did. 8 months later, a tire started losing air - returned to the store and was told a nail was in one of the tires. I had to buy another set of 4 (according to them the tread was too low on the others to just put on one new tire). Ok, so this lady bought another 4 tires. 7 months in on this 2nd set of new tires, I had a flat - this time it was glass. They tried to push 4 more new tires - again, because of the FORD ESCAPE that I drive. I said NO, put 2 new tires on the back and put the good tire in my trunk. That was Feb 2024. Today, March 20th, 2024, I am back at tiresplus because a tire was losing air, yet again! The attendant stated they will check it out for 9.99 - I said fine, just let me know what the problem is and show me the evidence. An hour and a half later, I get a telephone call (mind you, I am sitting in the freaking waiting room!) telling me my car is ready. What? What was wrong with the tire? Oh, it had a nail in it. Where is the nail? Threw it away...I told you to tell me what the problem was and show me the evidence. On top of that they patched the tire. I do not do patched tires - they are dangerous! I told him no, that is not acceptable. I asked that they pull the tire they put in my trunk a month ago and replace the tire with that one. He had the audacity to say they do not mount used tires! I bought the tires from you a month ago! I left and went and bought a new tire elsewhere. I only kept returning because I purchased the warranty - screw the warranty!! The next time I return to that store, it will be with a lawsuit!

Came to the store to get a tire patched. I told the person at the counter that I plugged it and he told me it couldn't be patched because the plug gunked up the area where the patch would go. I am sure that they were just being lazy because a patch job doesn't make them a good profit. I have had tires patched before that had been plugged. This location has lost my bussiness for good!

Beware of anyone that lifts your hood to do a tire change. This is not a safety concern or an insurance requirement. If you have mechanical issues within a week of your after a tire change, go to a different place!